Mayra Calles
Phoenix
Summary
Experienced professional with over seven years in financial institutions and back-office operations. Skilled in making sound, independent decisions, with minimal need for escalation. Proven ability to thrive in fast-paced environments by quickly adapting to change, and implementing effective strategies to drive results.
Overview
12
12
years of professional experience
Work History
Fraud Analyst
US Bank NA
Phoenix
03.2023 - Current
- Monitored account activity to detect and prevent fraudulent transactions and policy violations. Secured customer accounts to mitigate potential financial losses. Collaborated with internal departments to validate transaction authenticity. Communicated with customers to verify suspicious activity and gather supporting details. Initiated and processed fraud claims in accordance with company protocols.
Account Closures Work Director
MUFG Union Bank
Tempe
04.2018 - 03.2023
- Reviewed and approved account closures related to customer requests, charge-offs, fraud, BSA compliance, and secured credit cards. Processed financial losses and directed them to the appropriate departments. Updated and maintained accurate ChexSystems reporting. Handled and processed customer collection payments submitted via mail or branch locations. Investigated and resolved customer escalations received from the Office of the President, ensuring timely and thorough responses.
Store Manager
Check 'n Go
Lodi
06.2016 - 04.2018
- Delivered exceptional customer service by assisting with credit applications, completing customer verifications, and responding to inquiries via phone. Maintained accuracy by balancing individual batches, and reconciling store overages and shortages. Ensured adherence to company, state, and federal compliance regulations, and procedures. Held accountability for store profitability and performance metrics. Coordinated staff scheduling and oversaw daily store operations to ensure efficient workflow and team productivity.
Assistant
California Check Cashing Stores
Lodi
09.2013 - 06.2016
- Delivered prompt, friendly service while assisting customers with a variety of financial products, including payday loans, auto loans, check cashing, and bill payments. Promoted company services by marketing to potential clients both in person and over the phone, and by soliciting credit cards and auto insurance offerings. Supported management with weekly and monthly audits to ensure compliance, and operational accuracy.
Education
High School Diploma -
Horizon Charter
Lincoln, CA05-2008
Skills
- Risk assessment
- Customer verification
- Critical thinking
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Banking operations
- Fraud prevention
- Transaction monitoring
- Organizational skills
- Problem-solving
Accomplishments
- Awarded Legends of Possible 2023 award with US Bank
Languages
Spanish
Professional
Websites
References
References available upon request.
Timeline
Fraud Analyst
US Bank NA
03.2023 - Current
Account Closures Work Director
MUFG Union Bank
04.2018 - 03.2023
Store Manager
Check 'n Go
06.2016 - 04.2018
Assistant
California Check Cashing Stores
09.2013 - 06.2016
High School Diploma -
Horizon Charter
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