Mayra German
Phoenix
Summary
Focused Customer Service Supervisor known for productive and efficient task completion with many years of experience. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Supervisor
PLS Check Cashers
Phoenix
01.2016 - 01.2026
- Supervised daily operations to ensure exceptional customer service standards.
- Trained new staff on company policies and customer service protocols.
- Resolved customer complaints efficiently and effectively to maintain satisfaction.
- Answered phone calls and responded to questions and concerns.
- Managed cash flow and balanced cash drawers and vault at the end of each shift.
- Verified transactions involving checks, money orders, money transfers and currency exchange.
- Helped customers open and close debit card accounts.
- Met or exceeded sales goals by promoting products and services in customer interactions.
Warehouse Associate
Home Depot
Phoenix
06.2020 - 06.2022
- Sorted and organized merchandise for efficient warehouse operations.
- Loaded and unloaded merchandise using pallet jacks.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Examined packages and goods for damage and notified vendors of replacement needs.
Optical Assistant
Walmart
Phoenix
01.2019 - 01.2020
- Assisted customers with eyewear selections and product knowledge.
- Processed prescriptions for glasses and contact lenses accurately.
- Educated customers on proper eyewear care and usage techniques.
- Performed lens fittings and adjustments for optimal comfort and fit.
- Performed administrative duties such as data entry, insurance and filing paperwork for orders.
Education
Carl Hayden Community High School
Phoenix, AZSkills
- Customer service
- Cash management
- Sales proficiency
- Conflict resolution
- Team productivity
- Data entry accuracy
- Financial literacy
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Associate
Home Depot
06.2020 - 06.2022
Optical Assistant
Walmart
01.2019 - 01.2020
Customer Service Supervisor
PLS Check Cashers
01.2016 - 01.2026
Carl Hayden Community High School