Mayra Lopez
Phoenix
Summary
Motivated professional in residential property management with a focus on enhancing tenant satisfaction. Experienced in resolving complaints, managing financial records, and maintaining accurate tenant accounts. Demonstrates strong communication skills and a commitment to operational excellence. Detail-oriented property management specialist skilled in tenant relations and complaint resolution. Expertise in financial reporting, scheduling, and administrative support, ensuring operational efficiency and tenant satisfaction. Proven ability to collaborate with teams to enhance service delivery and maintain high standards.
Overview
9
9
years of professional experience
Work History
Dispatcher Office Assistant
Paramount Home Services
Tempe
07.2025 - Current
- Coordinated daily schedules for service technicians and ensured timely dispatch.
- Managed incoming customer calls and provided accurate information on services.
- Maintained detailed records of service requests and technician assignments.
- Assisted with inventory management and tracked supplies for operations.
- Communicated effectively with clients to resolve scheduling conflicts or inquiries.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Utilized dispatch software to update job statuses and monitor technician locations.
- Developed standard operating procedures for handling customer inquiries and dispatching services.
- Created daily logs of dispatched vehicles and personnel.
- Organized and maintained filing systems for documents related to the dispatch office.
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Entered data into computer systems to track dispatched items.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Tracked shipments using GPS technology in order to provide real-time status updates.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive first impression.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Provided customer service support to clients seeking assistance with transportation services.
Tenant Services Assistant
Valley Income Properties
Tempe
04.2023 - 07.2025
- Utilized effective problem-solving skills to resolve tenant complaints in a timely manner.
- Prepared monthly financial statements detailing income received from tenants' payments.
- Developed strong relationships with tenants and maintained a high level of professionalism in all interactions.
- Updated property management software with relevant data related to tenant services activities.
- Analyzed data regarding occupancy rates, rent collection trends, preparing reports accordingly.
- Maintained accurate records for all tenant accounts, processing payments accurately and on time.
- Performed administrative tasks such as filing documents, responding to emails, making phone calls.
- Created detailed reports of tenant services inquiries for review by management.
- Adhered to applicable laws and regulations while providing tenant services.
- Kept records and prepared reports for owner and management concerning visits with clients.
- Provided mentorship to new employees, facilitating understanding of company policies.
Manager
Kohl's
Phoenix
10.2017 - 04.2023
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Counseled and disciplined employees, driving performance improvement.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Communicated plans and actions to meet departmental goals.
Education
High School Diploma -
Thunderbird High School
Phoenix01-2015
Skills
- Data Entry
- Verbal and Written Communication
- Emergency Services
- Rent Collection
- Issue Response and Remediation
- Confidential Records Management
- Collections Procedures
- Telephone Etiquette
- Time Management
- Security Deposit Refunds
- Mobile Device Operation
- Corporate Policies
- Microsoft Office
- Fair Housing Laws Knowledge
- Tenant and Eviction Laws
- Lease Renewals
- Bank Deposit Preparation
- Billing and Payment Processing
- Active Listening
- Fluent in Spanish
- Customer service
- Schedule coordination
- Dispatch software
- Inventory management
- Data entry
- Conflict resolution
- Relationship management
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Communication strategies
- Administrative support
- Reporting accuracy
- System organization
- Typing speed
- Prioritization
- Scheduling coordination
- Route planning
- Professional and mature
- Multitasking
- Quality control
- Task prioritization
- Performance monitoring
- Business writing
References
References available upon request
Languages
Spanish, Bilingual
Timeline
Dispatcher Office Assistant
Paramount Home Services
07.2025 - Current
Tenant Services Assistant
Valley Income Properties
04.2023 - 07.2025
Manager
Kohl's
10.2017 - 04.2023
High School Diploma -
Thunderbird High School