Mayra L. Magdaleno
Goodyear
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Phoenix
10.2023 - Current
- Assisted customers with account inquiries and transaction issues.
- Provided information on banking products and services to enhance customer understanding.
- Resolved customer complaints through effective communication and problem-solving.
- Educated customers on online banking features for convenient access to accounts.
- Developed positive relationships with customers through friendly interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
General Manager
Panda Express
Chula Vista
10.2012 - 04.2023
- Upholding high operations standards
- Achieving store financial targets
- Being a team builder and trusted leader
- Recruiting and hiring store associates
- Training, coaching, developing, and disciplining store associates
- Building emotional connection with our guests through food, service, ambience
- Ensuring the delivery of exceptional guest experiences
- Community outreach
Skin Care Adviser
American Customer Care
San Diego
01.2007 - 09.2012
- Provided personalized skin care consultations to clients based on individual needs.
- Recommended appropriate skin care products and treatments for various skin types.
- Educated clients on proper skin care routines and product application techniques.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
- Maintained detailed records of all client treatments and products purchased.
Education
High school diploma -
Mission Bay High School
Skills
- Thorough knowledge of operations policies
- Fluent Bilingual (Spanish)
- Ability to take inventory
- Ability to embrace change
- Ability to pursue continuous learning
- Motivating and inspiring others
- Strong leadership
- Financial analysis
- Time management
- Strong people management
- Communication
- Training and coaching
- High-energy attitude
- De-escalation techniques
Timeline
Customer Service Representative
Wells Fargo
10.2023 - Current
General Manager
Panda Express
10.2012 - 04.2023
Skin Care Adviser
American Customer Care
01.2007 - 09.2012
High school diploma -
Mission Bay High School