Dedicated server with exceptional customer service skills, enhancing guest engagement and satisfaction. Proven ability in high-volume dining environments and cash handling.
Overview
4
4
years of professional experience
Work History
Lead Server
Compass Group Management
04.2024 - Current
Supervised daily operations and service flow to ensure exceptional guest experiences.
Trained and mentored new servers on menu knowledge and customer service standards.
Implemented efficient table management strategies to enhance turnover rates.
Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Managed high volume dining periods with effective time management and strong multitasking abilities.
Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
Server
Arizona Retirement Home
06.2022 - 07.2024
Handled cash transactions accurately, balancing registers at shift end without discrepancies.
Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
Engaged with guests to gather feedback, contributing to continuous improvement efforts in service quality.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.