McCall Callaway
Phoenix
Summary
I am a hardworking person with customer service, multitasking, and booking skills. Devoted to giving every customer a positive and memorable experience. I am a good communicator with other individuals and I will always put the clients wants and needs first.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
The Beverly on Main
Rob Mier
Scottsdale
05.2025 - Current
- Supported event planning efforts by preparing venues and managing reservations, contributing to successful guest experiences.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with guests to address inquiries and resolve issues promptly, fostering a positive atmosphere and enhancing overall satisfaction.
- Managed incoming phone calls and effectively booked reservations, ensuring a seamless customer experience.
- Followed up with customers to confirm reservations and provide any necessary updates or instructions.
North Italia
Cheesecake Factory Inc
Scottsdale
01.2023 - 06.2026
- Developed and maintained operational standards, ensuring efficient workflow and high-quality service in a fast-paced environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Bombshells espresso
Nina
Pasco
11.2022 - 07.2023
- Provided exceptional customer service, fostering a welcoming atmosphere and encouraging repeat business.
- Assisted customers by providing product recommendations, fostering positive interactions, and enhancing overall customer experience.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Business Administration
Columbia Basin College
Pasco, WA 09.2022 - 05.2024
Skills
- Communication skills
- Customer follow-up
- Service excellence
- Customer engagement
- Reservation management
- High-volume service
References
References available upon request.
Timeline
The Beverly on Main
Rob Mier
05.2025 - Current
North Italia
Cheesecake Factory Inc
01.2023 - 06.2026
Bombshells espresso
Nina
11.2022 - 07.2023
Business Administration
Columbia Basin College
09.2022 - 05.2024