McKayla Prater
Phoenix
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple offices, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership, strategic planning, communication and employee relations.
Overview
7
7
years of professional experience
Work History
Regional Manager
Wellness Dental
08.2025 - Current
- Trained and onboarded new office staff members.
- Mentored and trained regional staff on best practices in dental management and customer service excellence.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Processed payrolls on a biweekly basis using accounting software.
- Directed regional operations to optimize patient care and service delivery across multiple dental practices.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Achieved sales targets consistently by implementing innovative sales techniques and utilizing comprehensive product knowledge.
Office Manager/Treatment Coordinator
Wellness Dental
09.2024 - 08.2025
- Oversaw daily office operations, ensuring efficient workflow and optimal patient experience.
- Managed appointment scheduling, optimizing staff utilization and patient flow.
- Conducted performance reviews for administrative staff, driving accountability and continuous improvement initiatives.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Laid out potential payment plans for patients.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
ASSISTANT MANAGER
Wellness Dental
08.2022 - 09.2024
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Coached and mentored new employees on company policies and procedures.
FRONT DESK RECEPTIONIST
Wellness Dental
07.2021 - 08.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Provided a high level of customer service to all clients.
FRONT DESK RECEPTIONIST
Central Valley Dentistry
06.2020 - 07.2021
- Provided a high level of customer service to all clients.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
CALL CENTER REPRESENTATIVE
Aspen Dental
01.2019 - 06.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Followed established procedures during calls with customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
Education
High School Diploma -
Parkville Highschool
Parkville, MD01-2019
Skills
- Payroll processing
- Staff training and development
- Goals and performance
- Sales development
- Operations management
- Staff management
- Credit and collections
- Business development and planning
Timeline
Regional Manager
Wellness Dental
08.2025 - Current
Office Manager/Treatment Coordinator
Wellness Dental
09.2024 - 08.2025
ASSISTANT MANAGER
Wellness Dental
08.2022 - 09.2024
FRONT DESK RECEPTIONIST
Wellness Dental
07.2021 - 08.2022
FRONT DESK RECEPTIONIST
Central Valley Dentistry
06.2020 - 07.2021
CALL CENTER REPRESENTATIVE
Aspen Dental
01.2019 - 06.2020
High School Diploma -
Parkville Highschool