McKenna Dugger
Mesa
Summary
Detail-oriented professional with experience in team leadership and operations management within the food service industry. Skilled in problem-solving and customer satisfaction, ready to drive operational efficiency and enhance service standards.
Overview
4
4
years of professional experience
Work History
Kitchen Expeditor
The Bistro Queencreek
Queen Creek
01.2025 - Current
- Coordinated timely assembly of food and drink orders to enhance customer satisfaction.
- Verified accuracy, quality, and presentation of food before delivery to maintain high service standards.
- Bussed tables promptly, ensuring cleanliness and organization in dining area to improve guest experience.
- Followed proper food-handling policies while storing ingredients correctly in refrigerators or freezers and the duration of food prep.
Assistant Manager
Ice Cream Crush
Mesa
08.2024 - 08.2025
- Coordinated customer service training for new team members.
- Handled cash register operations and end-of-day reconciliations.
- Monitored store cleanliness and adherence to food safety standards.
- Maintained a clean, stocked, and ready-to-go work space for all events.
- Placed inventory orders for necessary food items, cleaning supplies, and disposables.
Shiftlead
Einstein Bagels
Mesa
10.2023 - 04.2024
- Supervised daily operations and coordinated team activities during peak hours.
- Assisted in maintaining cleanliness and organization of the work environment.
- Resolved customer concerns promptly to ensure a positive dining experience.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
Senior Shiftlead
Jamba Juice
Mesa
08.2022 - 09.2023
- Managed money operations within drive-thru and lobby of store. Made daily bank deposits and counts of cash drawers.
- Managed store labor laws and cost, scheduling, and placed food orders weekly.
- Scheduled interviews and hiring process with new potential candidates, as well as helping to train new employees.
- Managed in person and over the phone customer interactions and inquries when they arose.
Education
Some College (No Degree) - Psychology
Chandler Gilbert Community
Chandler01-2022
High School Diploma -
American Leadership Academy
Gilbert, AZ05-2020
Skills
- Customer service
- Team coordination
- Attention to detail
- Problem solving
- Leadership skills
- Quick learner
- Organized
Timeline
Kitchen Expeditor
The Bistro Queencreek
01.2025 - Current
Assistant Manager
Ice Cream Crush
08.2024 - 08.2025
Shiftlead
Einstein Bagels
10.2023 - 04.2024
Senior Shiftlead
Jamba Juice
08.2022 - 09.2023
Some College (No Degree) - Psychology
Chandler Gilbert Community
High School Diploma -
American Leadership Academy