McKenna Flandi
Gilbert
Summary
Dynamic professional with experience at Grand Canyon Education, excelling in team collaboration and critical thinking. Proven ability to enhance operational efficiency and support prospective students with empathy. Skilled in project management and attention to detail, contributing to streamlined workflows and positive team dynamics in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Junior Counselor
Grand Canyon Education
Phoenix
09.2023 - Current
- Led a team of junior counselors, overseeing daily operations, training new hires, and serving as the primary point of contact in the manager’s absence, to ensure continuity and team support.
- Supported prospective students by answering questions related to student life, and assisting them through the application process with accuracy and professionalism.
- Collaborated with university counselors on various projects, contributing to cross-functional efforts with attention to detail, and strong communication.
- Identified inefficiencies in daily operations and played a key role in refining procedures, resulting in more streamlined and effective workflows.
Amazon Warehouse Associate
Amazon
Chandler
06.2023 - 08.2024
- Selected for a specialized problem-solving team to investigate and resolve issues involving lost, damaged, or delayed packages with accuracy and efficiency.
- Partnered with the On the Road team to ensure delivery drivers received complete, timely package loads, contributing to successful daily dispatch operations.
- Maintained focus and performance during long, irregular shifts, consistently working on foot for extended periods, in a fast-paced, physically demanding environment.
- Demonstrated reliability, teamwork, and attention to detail while meeting operational standards in a high-volume logistics setting.
Professional Dog Bather
More Than A Groomer
Chandler
05.2021 - 09.2022
- Bathed and prepared dogs of all sizes and temperaments for grooming, maintaining a calm and patient demeanor, especially with anxious or combative animals.
- Assisted groomers in managing high-stress situations, contributing to a smooth workflow, and a positive team dynamic in a fast-paced environment.
- Maintained cleanliness and safety standards in bathing areas, demonstrating attention to detail and adherence to protocols.
Education
Bachelor of Science - Forensic Science
Grand Canyon University
Phoenix, AZ12-2025
Skills
- Attention to detail
- Critical thinking
- Team collaboration
- Interpersonal communications
- Empathy development
- Activity planning
- Project management
Affiliations
- Reading
- Puzzles
- Pilates
- Movies
- NASCAR
References
References available upon request.
Timeline
Junior Counselor
Grand Canyon Education
09.2023 - Current
Amazon Warehouse Associate
Amazon
06.2023 - 08.2024
Professional Dog Bather
More Than A Groomer
05.2021 - 09.2022
Bachelor of Science - Forensic Science
Grand Canyon University
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