McKennah Whiting
Flagstaff
Summary
Innovative social media strategist with a talent for crafting engaging content and fostering customer loyalty. Skilled in audience analysis and SEO optimization, ready to leverage expertise to enhance brand visibility and drive engagement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media Manager
Scooters Coffee Shop
Gilbert
07.2025 - Current
- Developed engaging content for social media platforms to enhance brand presence.
- Managed daily social media interactions to foster customer engagement and loyalty.
- Analyzed social media trends to inform content strategy and audience targeting.
- Collaborated with marketing team to align social media campaigns with promotions.
- Monitored online reviews and feedback to maintain positive brand reputation.
- Scheduled and posted regular updates across multiple social media channels.
- Created visually appealing graphics and videos for promotional purposes.
- Conducted competitor analysis to identify opportunities for content improvement.
- Managed the daily operations of all assigned social media accounts.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
Barista Shift Lead
Scooters Coffee Shop
Gilbert
07.2024 - Current
- Supervised barista team during busy shifts to ensure smooth operations.
- Trained new employees on coffee preparation and customer service techniques.
- Assisted customers with menu selections and provided excellent service experiences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Employee
Mr. Pickles Sandwich Shop
Chandler
01.2025 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Prepared fresh sandwiches according to customer specifications and preferences.
- Maintained cleanliness and organization of workstations during peak hours.
- Operated kitchen equipment safely to ensure efficient sandwich preparation.
- Assisted customers in selecting menu items and provided recommendations.
- Collaborated with team members to manage inventory and minimize waste.
- Trained new staff on sandwich assembly techniques and customer service protocols.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Shfit Lead
Firehouse Subs
Gilbert
09.2023 - 12.2024
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels and assisted in product ordering and stocking.
- Maintained cleanliness and organization of the dining area and kitchen.
- Resolved customer complaints promptly to enhance satisfaction.
- Enforced health regulations to maintain a safe working environment.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized POS systems efficiently for order processing and inventory management.
Education
Bachelor of Science -
Northern Arizona University
Flagstaff, AZSkills
- Social media strategy
- Customer engagement
- Content creation
- Communication skills
- Time management
- Content scheduling
- Advertising
- Sales
- Online marketing strategies
- Audience analysis
- Photography and videography
- Inventory management
- Team leadership
- Problem resolution
- Employee training
Certification
Social Media Certification
Timeline
Social Media Manager
Scooters Coffee Shop
07.2025 - Current
Employee
Mr. Pickles Sandwich Shop
01.2025 - 06.2025
Barista Shift Lead
Scooters Coffee Shop
07.2024 - Current
Shfit Lead
Firehouse Subs
09.2023 - 12.2024
Bachelor of Science -
Northern Arizona University