McKenzie Robinson
Queen Creek,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented with extensive experience in operations, payroll management, and budget oversight. Seeking a position as a Payroll Specialist, Controller, Accountant, or Bookkeeper to leverage expertise in financial reporting, accounts payable/receivable, and compliance to support organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn Queen Creek
10.2020 - 03.2025
- Managed all financial operations, including budgeting, payroll processing, and accounts payable/receivable
- Oversaw financial reporting, ensuring compliance with corporate and industry regulations
- Conducted expense management and cost control measures to maintain profitability
- Led hiring, training, and payroll administration for 30+ employees
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Fleet Service Agent
American Airlines
10.2005 - 08.2021
- Load, unload, sort, and transport baggage, cargo, and mail between aircraft and airport facilities.
- Guide aircraft to and from gates using hand signals and ground support equipment.
- Operate motorized and non-motorized ground service equipment, including tugs, belt loaders, and deicing trucks.
- Conduct safety inspections and ensure compliance with FAA, TSA, and airline regulations.
- Work in various weather conditions while maintaining safety standards.
- Communicate effectively with flight crews, ground personnel, and operations teams.
- Adhere to tight schedules to ensure on-time departures.
Acting General Manager
Hampton Inn & Suites Phoenix East Mesa
10.2019 - 10.2020
- Directed financial performance, including revenue tracking, payroll processing, and expense reconciliation
- Ensured timely and accurate invoice processing and vendor payments
- Maintained financial records and assisted with internal audits
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Manager in Training | Guest Service Agent
Hampton Inn & Suites Phoenix East Mesa
02.2019 - 10.2019
- Greet and check in guests upon arrival, ensuring a smooth registration process.
- Process guest check-outs, payments, and invoices accurately.
- Manage reservations, cancellations, and modifications using hotel management systems.
- Answer phone calls and respond to guest inquiries about hotel services, amenities, and local attractions.
- Handle guest concerns, complaints, and special requests in a professional and efficient manner.
- Maintain accurate guest records, including payment information and room preferences.
- Coordinate with housekeeping and maintenance teams to ensure rooms are clean and operational.
- Promote hotel services, special promotions, and loyalty programs to enhance the guest experience.
- Ensure compliance with hotel policies, brand standards, and safety regulations.
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Some College (No Degree) - Criminal Justice
Mesa Community College
Mesa, ArizonaSome College (No Degree) - Graphic Design
AI Collins Graphic Design
Tempe, ArizonaHigh School Diploma -
Eureka High School
Eureka, MO06.1995
Skills
- Payroll
- Compliance
- Accounts Payable
- Accounts Receivable
- Budget Management
- Financial Reporting
- Invoice Coding
- Training
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Employee scheduling
- Deadline oriented
Certification
- Hilton OnQ GM Certification
- Hilton Certified General Manager
- Property Financial Management Training
Timeline
General Manager
Hampton Inn Queen Creek
10.2020 - 03.2025
Acting General Manager
Hampton Inn & Suites Phoenix East Mesa
10.2019 - 10.2020
Manager in Training | Guest Service Agent
Hampton Inn & Suites Phoenix East Mesa
02.2019 - 10.2019
Fleet Service Agent
American Airlines
10.2005 - 08.2021
High School Diploma -
Eureka High School
Some College (No Degree) - Criminal Justice
Mesa Community College
Some College (No Degree) - Graphic Design
AI Collins Graphic Design
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