Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Meegen Roberts

Maricopa

Summary

Dynamic Shift Leader at Taco Bell with expertise in employee training, performance management, and POS systems. Demonstrated success in enhancing team productivity and ensuring safety compliance, resulting in improved customer satisfaction. Recognized for strong problem-solving skills and effective communication that cultivate a collaborative work environment. Aiming to leverage these competencies for continued growth and operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Leader

Taco Bell Restaurant
Tempe
07.2024 - Current
  • Monitored employee performance and provided feedback for improvement.
  • Upheld company standards and compliance requirements for operations.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Analyzed key performance indicators to identify effective strategies.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Assisted in training new employees on shift operations.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Monitored inventory levels and ordered supplies as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Maintained positive working relationship with fellow staff and management.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Line Cook

International House Of Pancakes
Maricopa
02.2024 - 07.2024
  • Performed workstation prep prior to shift start.
  • Cooked multiple orders simultaneously during busy periods.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Kept stations stocked and ready for use to maximize productivity.
  • Conducted regular maintenance checks on equipment ensuring proper functioning order.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
  • Garnished and arranged dishes into creative presentations.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Ensured that all dishes were prepared according to recipe specifications.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Inspected equipment for cleanliness prior to use every shift.
  • Stocked and restocked kitchen supplies as needed.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Made meals in accordance with company standards and requirements.
  • Executed proper techniques when preparing menu item ingredients.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Adhered to sanitation policies at all times when handling food products.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Worked effectively in team environments to make the workplace more productive.

Cashier Team Lead

Target
Pittsburgh
01.2020 - 01.2022
  • Built and maintained productive relationships with employees.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Scanned items and checked pricing on cash register for accuracy.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Answered customers' questions and provided information on store procedures or policies.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Counted and balanced cashier drawers.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Answered customer questions and provided store information.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Processed payments promptly for customers to exceed productivity standards.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Trained new cashiers on proper use of registers and store policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Performed daily opening and closing procedures for the register area.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed refunds and exchanges according to company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Greeted customers promptly and responded to questions.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Assisted customers with locating items within the store when requested.
  • Processed customer payments quickly and returned exact change and receipts.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Ensured compliance with all safety regulations while performing tasks.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered phone calls to assist customers with questions and orders.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

Baldwin High School
Clairton, PA
06-2021

Skills

  • Employee training
  • Performance management
  • Customer service
  • Safety compliance
  • Inventory management
  • Point-of-sale systems
  • Time management
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Team leadership
  • Workflow management
  • Cash handling
  • Food safety
  • POS system operation
  • Shift checklists
  • Interpersonal relations
  • Role modeling
  • Problem-solving
  • Team motivation
  • Shift leadership
  • Customer service management
  • Verbal and written communication
  • Staff education and training
  • Employee relations
  • Customer service focus
  • Sales and upselling
  • Decision-making capacity
  • Sales expertise
  • Team supervision
  • Staff performance reviews
  • Drawer assignments
  • Shift paperwork completion
  • Follow-up procedures
  • Team collaboration and leadership
  • Inventory counts
  • Policy enforcement
  • Policy and procedure enforcement
  • Operations support
  • Motivational leadership
  • Staff development
  • Professional appearance
  • Complaint resolution
  • Security procedures adherence
  • Staff training and development
  • Creative problem solving
  • Client support
  • Strategic thinking
  • Daily workflows
  • Operations management
  • Assigning work
  • Strong verbal and written communication
  • Quality inspections
  • Staff engagement

Affiliations

Active member in a developing household in the Society for Creative Anachronism

Active team lead in various team based online gaming enviroment

Active in carpentry and various wood work adventures

Timeline

Shift Leader

Taco Bell Restaurant
07.2024 - Current

Line Cook

International House Of Pancakes
02.2024 - 07.2024

Cashier Team Lead

Target
01.2020 - 01.2022

High School Diploma -

Baldwin High School

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Meegen Roberts