Megan French
Glendale
Summary
I am a motivated, determined BES who is dedicated to staying within the State. I am looking forward to the opportunity to grow and succeed in this environment. I am eager and excited to explore a new position to showcase my abilities and shine, always giving 100%.
Overview
12
12
years of professional experience
Work History
Program Service Evaluator III
Arizona Department of Economic Security
11.2013 - Current
- Working now as a BES III with DBME I have had opportunities to conduct and complete interviews, using the true north to assist needy families for Nutrition, Medical & Cash Assistance. I have also had the pleasure of assisting, coaching, mentoring, shadowing co-workers in my unit as well as the office. I have also been given the chance to answer andon's and assist with problems and concerns they have. Using the knowledge with the c-nap policy for the nutrition and cash, as well as medical policies and procedures. Being a BES I have gained knowledge of office equipment using ten key for budgeting income and the understanding of the mathematical equations. I am a goal seeker and work well in a team/unit setting or can work efficiently alone in a timely manner. I have mastered and excelled my customer service skills and take charge to leading by example. I have had the opportunity for updating timely and efficiently of daily individual and unit metrics, as well as the opportunities to facility daily and weekly huddles and gembas. I have done problem solving to find why task times are high and help bring it down tremendously to go with the standards set. I have also problem solved for priors to be done correctly.
Education
High School Diploma -
Cactus High School
Glendale, AZ05.1998
Skills
- Ten key
- Typing 60-65 wpm
- Heat and Aztecs using date-entry and case register
- Interview techniques
- Customer service and public relations for 25 years
- Knowledge of Federal, and State rules and regulations using the Cnap, and also the medical policy
- Organization of heavy case load
- Coaching and mentoring of co-workers
- Leadership qualities facilitating and running huddles
- Gema's
- Problem solving done timely and efficiently
- Root Cause Analysis
- Daily and weekly huddles updating metrics
- Facilitating and running huddles
Accomplishments
- I have been given the opportunity to answer andon's
- I have been given the opportunity to coach and mentor new PSE's after moving to the local office.
- I have been given the opportunity to showcase my leadership skills
- I have excelled showing and showcasing my organization skills
Timeline
Program Service Evaluator III
Arizona Department of Economic Security
11.2013 - Current
High School Diploma -
Cactus High School
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