Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN HILL ENRIQUEZ

Scottsdale

Summary

Results-driven enrollment professional with strong expertise in coordinating admissions processes and enhancing patient experiences. Proven ability to work collaboratively with diverse teams and adapt to evolving institutional needs. Skilled in data analysis, communication, and problem-solving, ensuring efficient and effective enrollment outcomes. Highly reliable and focused on achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Enrollment Coordinator

Ophelia Health
07.2024 - Current
  • Builds deep trust and rapport with patients and providers to help drive admissions conversations to gather demographics, presenting problems, and treatment histories.
  • Collaborate with internal teams to streamline the admissions process.
  • Maintain patient records, including previous treatment history and insurance information, with a focus on privacy standards.
  • Trained and mentored incoming Enrollment Coordinators.
  • Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
  • Engage and complete consultation calls with prospective patients who are interested in getting started with program.

Care Coordinator

evolvedMD
07.2023 - 07.2024
  • Lead coordination efforts by directly connecting patients with community resources compatible with patients' health insurance, contributing to a seamless patient experience.
  • Collaborate closely with Behavioral Health Managers and Psychiatric Consultants to develop custom care plans, prompting an increase in patient engagement.
  • Optimize a communication system on various electronic medical record platforms to manage patient behavioral health inquiries, appointments, and check-in calls for patients who are at risk or need urgent behavioral health services.

Shift Supervisor

Starbucks
08.2021 - 04.2023
  • Managed store operations by following policies & procedures, assigning opening & closing duties, tracking inventory, de-escalating upset customers, and positively acknowledging employees, resulting in content employees and customers.
  • Empowered new employees with concise and supportive training while demonstrating company culture and values.
  • Provide excellent customer service while maintaining efficient operational standards during high-volume periods, while always delivering quality drinks and food products.

Office Coordinator

AHEAD
07.2022 - 10.2022
  • Facilitated effective communication by promptly responding to emails, answering phone calls, as well as attending to internal and external inquiries.
  • Effectively managed executive calendars by scheduling and coordinating meetings, appointments, and travel dates while optimizing time management.
  • Acted as a liaison between upper management and office staff, facilitating effective communication and information flow.

Recreation Leader II

City of Scottsdale – Adaptive Services
03.2019 - 07.2021
  • Organized and coordinated diverse recreational programs and activities including excursions, games, and field trips for participants of all ages and abilities, fostering community engagement and an enjoyable atmosphere.
  • Provided exceptional customer service & hospitality by arranging physical assistance to participants as needed and modifying activities to meet participants' abilities.
  • Maximized program/event engagement by distributing flyers & posters for programs and briefing patrons about the events, resulting in abundant participant registrations.

Education

Bachelor of Science - Health Care Coordination

Arizona State University
Phoenix, AZ

Skills

  • Microsoft Office (Excel, PowerPoint)
  • Patient Care Management
  • Time Management Skills
  • Conflict-Resolution Skills
  • Researching
  • Concise Documentation
  • Strong organization
  • Cross-functional teamwork

Timeline

Enrollment Coordinator

Ophelia Health
07.2024 - Current

Care Coordinator

evolvedMD
07.2023 - 07.2024

Office Coordinator

AHEAD
07.2022 - 10.2022

Shift Supervisor

Starbucks
08.2021 - 04.2023

Recreation Leader II

City of Scottsdale – Adaptive Services
03.2019 - 07.2021

Bachelor of Science - Health Care Coordination

Arizona State University

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MEGAN HILL ENRIQUEZ