Megan Proctor
Phoenix
Summary
Knowledgeable and resolute customer service professional with experience in customer service industry. Solid collaborator's with outgoing, positive demeanor and proven skill in setting up rapport with clients. Motivated to keep customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and result-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
Work History
Bank Representative
USAA
Phoenix, AZ
09.2023 - 12.2025
- Assist members through authentication for security on their accounts.
- Apply developing problem-solving skills, knowledge of laws, regulations, and payment association rules to research and resolve disputes, ensuring the recovery of funds.
- I identify, measure, monitor, and risk control risks related to business activities in alignment with risk and compliance policies.
- Follow UDAAP for protection of our members and USAA.
- Listen for the keywords for selling products such as "new house, new car, just got married."
- Follow our SERVE guidelines which revolves around selling products to the member.
Floral Manager
Safeway
Phoenix, AZ
01.2020 - 09.2023
- Managed floral department operations, ensuring timely delivery of high-quality products.
- Trained and mentored staff on floral arrangement techniques and customer service standards.
- Developed seasonal displays to enhance store aesthetics and drive customer engagement.
- Oversaw inventory management, reducing waste through efficient stock rotation practices.
- Made sure sells were met each quarter and each holiday to ensure the department continued growth in the company.
- Collaborated closely with customers to create unique designs such as bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer's orders to meet specific and various occasions.
Education
High School Diploma -
City View High School
Phoenix, AZ05-2019
Skills
- Empathy and patience
- Professionalism and ethics
- Cash handling expertise
- Sales and marketing
- Strong leader
- Critical thinking
- Team collaboration
- Customer service
- Financial product sales
- Goal oriented approach
- Analyzing data
- Documentation skills
Timeline
Bank Representative
USAA
09.2023 - 12.2025
Floral Manager
Safeway
01.2020 - 09.2023
High School Diploma -
City View High School