Megan Scott
Florence
Summary
Dedicated to providing professional service and support to prospective students. Possesses a positive attitude and strong interpersonal skills. Experienced in working remotely full-time for the past five years, with prior remote work experience. Maintains a dedicated home office with a separate internet connection to ensure productivity. Skilled in effective time management to ensure timely and accurate completion of tasks.
A committed and enthusiastic job seeker with robust organizational abilities, eager to assume a Team Lead role and support team efforts to achieve company objectives. Proven ability to manage multiple priorities reliably while maintaining a positive outlook. Open to taking on additional responsibilities to contribute to team success.
Overview
15
15
years of professional experience
Work History
Sr. Contact Systems Coordinator
Perdoceo Education Corporation
Chandler, AZ
02.2022 - Current
- Inbound and Outbound calls for multiple online campuses. I also assist with new hires with various training, answer any questions, shadowing, assist with screen shares with my supervisor for prospective employees.
Assistant
CMG Marketing
Apache Junction, AZ
01.2016 - Current
- Fielded incoming calls, answered questions, and transferred calls internally
- Researched and quickly resolved customer issues
- Filing documents
- Run errands
Contact Systems Coordinator
Perdoceo Education Corporation
Chandler, AZ
10.2020 - 02.2022
- Inbound and Outbound calls for prospective students of multiple college campuses. Also do specialty calls for new schools.
Lead Teacher
Sunrise Preschools
Apache Junction, AZ
08.2015 - 11.2018
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps
- Provided students with personalized educational, behavioral and emotional support
- Assisted teachers with lesson preparation and curriculum implementation
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Assisted in development screenings to measure students' motor, language, and emotional skills
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Established positive relationships with students, parents, fellow teachers and school administrators
- Attended in-services, workshops and seminars
- Supervised students and maintained security throughout school buildings and on field trips
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answered calls in a pleasant, calm voice and directed callers to proper individuals
Retention Specialist/ Customer Service Rep
UCG Circseller
Gilbert, AZ
01.2011 - 02.2015
- Maintained revenue streams by exhausting every option before offering refunds
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Reviewed customer data to assess current issues and determine potential solutions
- Assisted approximately 20 customers each hour with Subscription questions
- Implemented creative solutions to deal with special circumstances
- Received payment and ensured proper posting to appropriate customers accounts
- Reviewed accounts to determine payment plan compliance
- Met demands of busy collections group by performing high volume of daily calls
- Managed manual and automatically dialed outbound calls in call center environment
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Recorded and updated customer personal accounts with accurate contact information
Education
High school or equivalent - undefined
Red Mountain High School
Mesa, AZ06.2002
Skills
- Multi-tasker
- Research
- Cold Calling
- Marketing
- Account Management
- Computer skills
- Communication skills
- Microsoft Word
- Cold calling
- Customer service
- Microsoft Office
- Microsoft Excel
- Scripted environment
- Outbound sales
- Scripting
- English
- Phone etiquette
- Data entry
Assessments
- Customer service — Proficient
- June 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills Team-oriented Multi-tasker
- Call center background Friendly phone voice
- Quick learner
Timeline
Sr. Contact Systems Coordinator
Perdoceo Education Corporation
02.2022 - Current
Contact Systems Coordinator
Perdoceo Education Corporation
10.2020 - 02.2022
Assistant
CMG Marketing
01.2016 - Current
Lead Teacher
Sunrise Preschools
08.2015 - 11.2018
Retention Specialist/ Customer Service Rep
UCG Circseller
01.2011 - 02.2015
High school or equivalent - undefined
Red Mountain High School