Megan Scott
Florence
Summary
Dedicated to providing professional service and support to prospective students. Possesses a positive attitude and strong interpersonal skills. Experienced in working remotely full-time for the past five years, with prior remote work experience. Maintains a dedicated home office with a separate internet connection to ensure productivity. Skilled in effective time management to ensure timely and accurate completion of tasks.
A committed and enthusiastic job seeker with robust organizational abilities, eager to assume a Team Lead role and support team efforts to achieve company objectives. Proven ability to manage multiple priorities reliably while maintaining a positive outlook. Open to taking on additional responsibilities to contribute to team success.
Overview
15
15
years of professional experience
Work History
Sr. Contact Systems Coordinator
Perdoceo Education Corporation
02.2022 - Current
- Inbound and Outbound calls for multiple online campuses. I also assist with new hires with various training, answer any questions, shadowing, assist with screen shares with my supervisor for prospective employees.
Assistant
CMG Marketing
01.2016 - Current
- Fielded incoming calls, answered questions, and transferred calls internally
- Researched and quickly resolved customer issues
- Filing documents
- Run errands
Contact Systems Coordinator
Perdoceo Education Corporation
10.2020 - 02.2022
- Inbound and Outbound calls for prospective students of multiple college campuses. Also do specialty calls for new schools.
Lead Teacher
Sunrise Preschools
08.2015 - 11.2018
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps
- Provided students with personalized educational, behavioral and emotional support
- Assisted teachers with lesson preparation and curriculum implementation
- Distributed classroom materials and supplies such as pencils, paper and art materials
- Assisted in development screenings to measure students' motor, language, and emotional skills
- Cleaned and organized classrooms, materials, and supplies for maximum efficiency
- Established positive relationships with students, parents, fellow teachers and school administrators
- Attended in-services, workshops and seminars
- Supervised students and maintained security throughout school buildings and on field trips
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Answered calls in a pleasant, calm voice and directed callers to proper individuals
Retention Specialist/ Customer Service Rep
UCG Circseller
01.2011 - 02.2015
- Maintained revenue streams by exhausting every option before offering refunds
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Reviewed customer data to assess current issues and determine potential solutions
- Assisted approximately 20 customers each hour with Subscription questions
- Implemented creative solutions to deal with special circumstances
- Received payment and ensured proper posting to appropriate customers accounts
- Reviewed accounts to determine payment plan compliance
- Met demands of busy collections group by performing high volume of daily calls
- Managed manual and automatically dialed outbound calls in call center environment
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Recorded and updated customer personal accounts with accurate contact information
Education
High school or equivalent - undefined
Red Mountain High School
Mesa, AZ06.2002
Skills
- Multi-tasker
- Research
- Cold Calling
- Marketing
- Account Management
- Computer skills
- Communication skills
- Microsoft Word
- Cold calling
- Customer service
- Microsoft Office
- Microsoft Excel
- Scripted environment
- Outbound sales
- Scripting
- English
- Phone etiquette
- Data entry
Assessments
- Customer service — Proficient
- June 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills Team-oriented Multi-tasker
- Call center background Friendly phone voice
- Quick learner
Timeline
Sr. Contact Systems Coordinator
Perdoceo Education Corporation
02.2022 - Current
Contact Systems Coordinator
Perdoceo Education Corporation
10.2020 - 02.2022
Assistant
CMG Marketing
01.2016 - Current
Lead Teacher
Sunrise Preschools
08.2015 - 11.2018
Retention Specialist/ Customer Service Rep
UCG Circseller
01.2011 - 02.2015
High school or equivalent - undefined
Red Mountain High School