Summary
Overview
Work History
Education
Skills
Assessments
Additional Information
Timeline
Generic

Megan Scott

Florence

Summary

Dedicated to providing professional service and support to prospective students. Possesses a positive attitude and strong interpersonal skills. Experienced in working remotely full-time for the past five years, with prior remote work experience. Maintains a dedicated home office with a separate internet connection to ensure productivity. Skilled in effective time management to ensure timely and accurate completion of tasks.

A committed and enthusiastic job seeker with robust organizational abilities, eager to assume a Team Lead role and support team efforts to achieve company objectives. Proven ability to manage multiple priorities reliably while maintaining a positive outlook. Open to taking on additional responsibilities to contribute to team success.

Overview

15
15
years of professional experience

Work History

Sr. Contact Systems Coordinator

Perdoceo Education Corporation
02.2022 - Current
  • Inbound and Outbound calls for multiple online campuses. I also assist with new hires with various training, answer any questions, shadowing, assist with screen shares with my supervisor for prospective employees.

Assistant

CMG Marketing
01.2016 - Current
  • Fielded incoming calls, answered questions, and transferred calls internally
  • Researched and quickly resolved customer issues
  • Filing documents
  • Run errands

Contact Systems Coordinator

Perdoceo Education Corporation
10.2020 - 02.2022
  • Inbound and Outbound calls for prospective students of multiple college campuses. Also do specialty calls for new schools.

Lead Teacher

Sunrise Preschools
08.2015 - 11.2018
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps
  • Provided students with personalized educational, behavioral and emotional support
  • Assisted teachers with lesson preparation and curriculum implementation
  • Distributed classroom materials and supplies such as pencils, paper and art materials
  • Assisted in development screenings to measure students' motor, language, and emotional skills
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency
  • Established positive relationships with students, parents, fellow teachers and school administrators
  • Attended in-services, workshops and seminars
  • Supervised students and maintained security throughout school buildings and on field trips
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Answered calls in a pleasant, calm voice and directed callers to proper individuals

Retention Specialist/ Customer Service Rep

UCG Circseller
01.2011 - 02.2015
  • Maintained revenue streams by exhausting every option before offering refunds
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Reviewed customer data to assess current issues and determine potential solutions
  • Assisted approximately 20 customers each hour with Subscription questions
  • Implemented creative solutions to deal with special circumstances
  • Received payment and ensured proper posting to appropriate customers accounts
  • Reviewed accounts to determine payment plan compliance
  • Met demands of busy collections group by performing high volume of daily calls
  • Managed manual and automatically dialed outbound calls in call center environment
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts
  • Recorded and updated customer personal accounts with accurate contact information

Education

High school or equivalent - undefined

Red Mountain High School
Mesa, AZ
06.2002

Skills

  • Multi-tasker
  • Research
  • Cold Calling
  • Marketing
  • Account Management
  • Computer skills
  • Communication skills
  • Microsoft Word
  • Cold calling
  • Customer service
  • Microsoft Office
  • Microsoft Excel
  • Scripted environment
  • Outbound sales
  • Scripting
  • English
  • Phone etiquette
  • Data entry

Assessments

  • Customer service — Proficient
  • June 2020
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

  • Skills Team-oriented Multi-tasker
  • Call center background Friendly phone voice
  • Quick learner

Timeline

Sr. Contact Systems Coordinator

Perdoceo Education Corporation
02.2022 - Current

Contact Systems Coordinator

Perdoceo Education Corporation
10.2020 - 02.2022

Assistant

CMG Marketing
01.2016 - Current

Lead Teacher

Sunrise Preschools
08.2015 - 11.2018

Retention Specialist/ Customer Service Rep

UCG Circseller
01.2011 - 02.2015

High school or equivalent - undefined

Red Mountain High School
Megan Scott