Proactive and adaptable Pharmacy Technician skilled in prescription filling and insurance billing. Known for exceptional customer service and effective problem-solving, contributing to improved workflow and patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Freedom Fertility Pharmacy
Remote (Work From Home)
03.2025 - 06.2026
Answering inbound calls and making outbound calls with patient's and patient care coordinators.
Setting up shipping & delivery on orders for patient's for medication to be delivered
Figuring out insurance issues especially benefit maximum's and resolving them with the best option
Typing prescriptions
Comparing insurance with self pay when needed
Senior Certified Pharmacy Technician
Walgreens
Gilbert, Flagstaff, Prescott Valley
02.2022 - 03.2025
Performed medication dispensing duties accurately and efficiently, maintaining a high level of attention to detail
Trained new pharmacy technicians on proper procedures for medication dispensing, inventory management, and customer service
Provided exceptional customer service by addressing inquiries regarding medications, insurance coverage, and prescription refills
Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
Pharmacy Tech Trainee & Certified Pharmacy Tech
Walgreens
07.2020 - 02.2022
Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information during all interactions
Cashier & Designated Hitter
Walgreens
Gilbert, AZ
09.2018 - 07.2020
Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
Trained new employees on company policies/procedures, cash handling, and customer service best practices
Assisted up front as cashier, in photo helping customers on the kiosk, printing pictures, and taking passport pictures. I also assisted in pharmacy whenever I was needed