Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Shelton

Prescott Valley

Summary

Proactive and adaptable Pharmacy Technician skilled in prescription filling and insurance billing. Known for exceptional customer service and effective problem-solving, contributing to improved workflow and patient care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Freedom Fertility Pharmacy
Remote (Work From Home)
03.2025 - 06.2026
  • Answering inbound calls and making outbound calls with patient's and patient care coordinators.
  • Setting up shipping & delivery on orders for patient's for medication to be delivered
  • Figuring out insurance issues especially benefit maximum's and resolving them with the best option
  • Typing prescriptions
  • Comparing insurance with self pay when needed

Senior Certified Pharmacy Technician

Walgreens
Gilbert, Flagstaff, Prescott Valley
02.2022 - 03.2025
  • Performed medication dispensing duties accurately and efficiently, maintaining a high level of attention to detail
  • Trained new pharmacy technicians on proper procedures for medication dispensing, inventory management, and customer service
  • Provided exceptional customer service by addressing inquiries regarding medications, insurance coverage, and prescription refills
  • Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction

Pharmacy Tech Trainee & Certified Pharmacy Tech

Walgreens
07.2020 - 02.2022
  • Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
  • Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information during all interactions

Cashier & Designated Hitter

Walgreens
Gilbert, AZ
09.2018 - 07.2020
  • Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
  • Trained new employees on company policies/procedures, cash handling, and customer service best practices
  • Assisted up front as cashier, in photo helping customers on the kiosk, printing pictures, and taking passport pictures. I also assisted in pharmacy whenever I was needed

Education

High School Diploma -

Brea Olinda High School
Brea
06-2018

Skills

  • Team collaboration
  • Problem-solving skills
  • Workflow optimization
  • Independent
  • Customer service
  • Prescription filling
  • Insurance billing
  • Stocking shelves

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB Certification

Timeline

Pharmacy Technician

Freedom Fertility Pharmacy
03.2025 - 06.2026

Senior Certified Pharmacy Technician

Walgreens
02.2022 - 03.2025

Pharmacy Tech Trainee & Certified Pharmacy Tech

Walgreens
07.2020 - 02.2022

Cashier & Designated Hitter

Walgreens
09.2018 - 07.2020

High School Diploma -

Brea Olinda High School
Megan Shelton