Megan Tomeoni
Mesa
Summary
Results-driven leader with expertise in operations management, staff training, and customer service. Proven ability to optimize processes and enhance team performance, driving efficiency and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor/Marketing Manager
The Stand Burger Shoppe in Arcadia
Phoenix, AZ
08.2017 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted performance evaluations, providing actionable feedback to enhance employee development.
- Developed and enforced safety protocols to maintain compliance with health regulations.
- Collaborated with management to streamline processes, improving overall efficiency of the shop.
- Resolved customer complaints effectively, fostering a positive dining experience for patrons.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Developed and executed comprehensive marketing strategies aligning with brand objectives.
- Led digital marketing efforts, leveraging SEO, PPC, and social media for increased engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
General Manager
Grabbagreen
Scottsdale, AZ
07.2017 - 11.2019
- Led operational strategies to enhance efficiency and customer satisfaction in fast-paced environment.
- Streamlined inventory management processes, reducing waste and improving cost control measures.
- Developed training programs for staff, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to drive menu innovation, aligning offerings with customer preferences and health trends.
- Established key performance indicators to monitor operational success and guide decision-making processes.
- Collaborated with cross-functional teams to implement initiatives that increased employee engagement and retention rates.
- Oversaw financial budgeting and forecasting, ensuring alignment with organizational goals and sustainability practices.
- Enhanced supplier relationships through effective negotiation strategies, resulting in improved product quality and service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Nurse Assistant
Arizona Technical Training Institute
Phoenix, AZ10-2024
Skills
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Operations management
- Project planning
- Priority management
- Verbal and written communication
- Safety protocols
- Department organization
- Time management
- Effective communication
- Adaptability and flexibility
- Customer relations
- Reliability
Certification
- CNA - Certified Nurse Assistant
Timeline
Supervisor/Marketing Manager
The Stand Burger Shoppe in Arcadia
08.2017 - Current
General Manager
Grabbagreen
07.2017 - 11.2019
Nurse Assistant
Arizona Technical Training Institute