Megan Zilth
Avondale
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
7
7
years of professional experience
Work History
Quality Assurance Technician
CAPS/B Braun
06.2025 - Current
- Conducted thorough inspections of raw materials and finished products to ensure compliance with quality standards.
- Developed and implemented quality control procedures, enhancing product consistency and reliability.
- Collaborated with production teams to identify and resolve quality issues, driving process improvements.
- Trained staff on quality assurance protocols, fostering a culture of continuous improvement in operations.
Customer Service Representative Remote
Waste Management
02.2024 - 03.2025
- Use listening skills and probing questions to identify customer’s concerns and evaluate their needs
- Monitor, update and maintain customer database with accurate customer info, including calls details, disposition calls, payments, and other results
- Participate ink quality assurance processes, programs, and initiative
Laboratory Technician
Covetrus Pharmacy
01.2022 - 02.2024
- Maintain and operate laboratory equipment and commendable troubleshooting and resolve an assortment of laboratory testing analyzers and perform diverse chemical tests
- Document in lab book, daily logs, and batch record. Report accurate data and display precision, accuracy, and practice good lab techniques and safety procedures. Acquired knowledge of GMP and Quality control
- Participate in development and updating SOPs when needed
Quality Assurance Technician
Shamrock Farm
07.2021 - 12.2021
- Display knowledge of food safety and regulations, maintain manufacturing practices, conduct in-depth inspections. Report and identify root-causes and solutions with team
- Conduct swab tests, calibrate equipments, evaluate raw materials, finish products, and additional data entry
- Communicate between different departments and management, collaborate with team, inquire in training when needed
Fulfillment Technician and Receptionist
Integrity Specialty Pharmacy
10.2019 - 04.2021
- Dispense prescription in basket, strong insurance knowledge, and customer support with strong computer skills. Follow pharmacy workflow and have basic math skills
- Warehouse duties, maintain inventory, inquire out daily warehouse invoice and orders, assist with shipment when needed
- Flexible with receptionist duties, schedule, coordinate with healthcare providers, compliance with HIPAA, and assist with administrative tasks
Education
Science and General Education
Paradise Valley Community College
Phoenix, AZ08-2018
Skills
- Testing procedures
- Auditing
- Equipment inspection
- Lab equipment maintenance
- Quality assurance requirements
Timeline
Quality Assurance Technician
CAPS/B Braun
06.2025 - Current
Customer Service Representative Remote
Waste Management
02.2024 - 03.2025
Laboratory Technician
Covetrus Pharmacy
01.2022 - 02.2024
Quality Assurance Technician
Shamrock Farm
07.2021 - 12.2021
Fulfillment Technician and Receptionist
Integrity Specialty Pharmacy
10.2019 - 04.2021
Science and General Education
Paradise Valley Community College