Megg King
Flagstaff
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pilot Flying J Travel Center
Bellmont
02.2022 - Current
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Conducted regular audits of store operations to identify areas for improvement.
- Managed inventory levels by restocking shelves as needed.
- Developed promotional campaigns to increase sales and attract new customers.
- Trained new team members on customer service policies and procedures.
Server
Flagstaff Ranch Golf Club
Flagstaff
04.2021 - 11.2021
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/Restaurant Hostess
The crest bar and grill
Bakersfield
03.2016 - 12.2020
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded to ad hoc cleaning duties at end of shift.
- Filled condiments and napkin containers during slack periods.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Public Health
Northern Arizona University
Flagstaff, AZ05-2023
Skills
- Customer service
- Inventory management
- Promotional campaigns
- Conflict resolution
- Team training
- Sales increase
Certification
- CNA License
Timeline
Assistant Manager
Pilot Flying J Travel Center
02.2022 - Current
Server
Flagstaff Ranch Golf Club
04.2021 - 11.2021
Server/Restaurant Hostess
The crest bar and grill
03.2016 - 12.2020
Bachelor of Science - Public Health
Northern Arizona University
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