Meghan Pfligenstofer
Tucson
Summary
Dynamic shift lead with a strong focus on team collaboration and reliability. Known for resolving customer complaints effectively and enhancing service quality, ready to leverage expertise in a new role to contribute to operational success.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
Starbucks
Tucson
11.2024 - Current
- Supervise daily operations to ensure smooth workflow and excellent customer service.
- Ensure compliance with health and safety regulations in food handling.
- Resolve customer complaints promptly to enhance satisfaction and loyalty.
- Maintain cleanliness of workstations and dining areas for a welcoming environment.
- Prepare and served coffee, espresso drinks, blended coffees and teas.
- Monitor the performance of staff to ensure that quality standards were met.
- Manage opening and closing procedures, ensuring efficient operation of the coffee shop.
Server
Wolfies Bar And Grill
Fishers
05.2024 - Current
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Assisted in training new servers on restaurant policies and procedures.
- Developed strong relationships with regular customers to encourage repeat business.
- Provided excellent customer service to ensure satisfaction.
Restaurant Hostess
Wolfies Bar And Grill
Fishers
07.2021 - 08.2024
- Greeted and seated guests promptly upon arrival.
- Assisted servers by relaying guest requests efficiently.
- Maintained cleanliness of host stand and dining areas.
- Coordinated with kitchen staff for timely food service.
- Addressed guest inquiries and resolved seating issues professionally.
- Collaborated with team to enhance overall dining experience.
Sales Associate
CycleBar
Fishers
03.2023 - 08.2023
- Assisted customers in selecting cycling classes and memberships.
- Processed sales transactions using point-of-sale systems efficiently.
- Cultivated relationships with members to promote loyalty and retention.
- Collaborated with team members to maintain a clean and welcoming environment.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
Education
Associate of Arts - Psychology
University of Arizona
Tucson, AZ05-2027
Skills
- Customer service
- Time management
- Team collaboration
- Critical thinking
- Cleanliness standards
- POS system operation
- Cash handling proficiency
- Food safety compliance
- Problem-solving abilities
- Teamwork
- Reliability
- Attention to detail
- Verbal and written communication
References
References available upon request.
Timeline
Barista Shift Lead
Starbucks
11.2024 - Current
Server
Wolfies Bar And Grill
05.2024 - Current
Sales Associate
CycleBar
03.2023 - 08.2023
Restaurant Hostess
Wolfies Bar And Grill
07.2021 - 08.2024
Associate of Arts - Psychology
University of Arizona