Mehpara Vahabova
Baku
Summary
Achievements as an Executive Assistant:
• Efficiently coordinated executive schedules, ensuring all meetings and appointments ran smoothly.
• Developed a new filing system that improved document organization and retrieval.
• Successfully organized company events that enhanced team engagement and collaboration.
• Fostered positive relationships with clients, resulting in improved communication and satisfaction.
Achievements as a Hostess:
• Welcomed guests warmly, creating a friendly atmosphere that encouraged repeat visits.
• Efficiently managed seating arrangements during peak hours to optimize flow and reduce wait times.
• Assisted in training new staff, helping them adapt quickly to the work environment.
• Received commendations from management for providing excellent customer service.
Overview
2
2
years of professional experience
Work History
Restaurant hostess
hostess
08.2022 - 06.2023
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Greeted guests and escorted to tables, minimising wait times.
- Created memorable customer experiences through attentive, responsive service.
- Greeted customers, presented menus and shared information about available special items.
- Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Checked on guests to maintain food and service satisfaction.
- Resolved customer issues calmly and professionally to maintain satisfaction.
- Prepared tables for guests and reset tables between customers.
- Accurately took orders, making menu recommendations as appropriate.
Office assistant
abris group
03.2021 - 06.2022
- Maintained office files for reliable reference, including electronic and hard copies.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Organised and maintain office common areas.
- Took and relayed messages between staff, customers and other parties.
- Kept inventory of office supplies and ordered new items when necessary.
- Oversaw daily office operations and equipment maintenance.
- Opened office each day and readied spaces for staff and guests.
- Opened and routed business parcels and letters.
Skills
- Team player
- Customer Service
- Customer relations
- Multidisciplinary teamwork
- Warmly greeting guests
- Adaptability
- Time management
- Emotional Intelligence
- Flexibility
Languages
English
Intermediate (B1)
Russian
Native
Timeline
Restaurant hostess
hostess
08.2022 - 06.2023
Office assistant
abris group
03.2021 - 06.2022
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