Mehriban Abasova
Baku
Summary
DOB-13.11.1978
DOP-Baku, Azerbaijan
Status-single
National-Azerbaijani
Overview
24
24
years of professional experience
1
1
Certification
Work History
Corporate Ticketing Agent
Silk Row Travel LLC
Baku
03.2012 - Current
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
- Confirmed reservations by entering passenger data into the system accurately.
- Provided customer service to travelers, including ticketing and seating assistance.
- Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
- Answered phone calls and emails from customers seeking assistance with ticketing issues or questions.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
- Utilized computer software programs like Gabriel, Amadeus, Sirena 2000 and 2003 for booking flights and managing reservations.
Doctor's Assistant
state clinic №20
Baku
09.2000 - 01.2014
Ticket Agent
Simurg LLC(airline company)
Baku
10.2007 - 01.2011
Ticket Agent
AviaMarket LLc(Airline Company)
Baku
05.2005 - 09.2007
Personal Assistant
Aerobus LLC(Airline Company)
Baku
10.2003 - 05.2005
Education
Paramedic
Medicine College №1
Baku03-2000
Skills
- Punctual
- Resolved
- Hardworking
- Excellent interpersonal skills, good team worker
- Good initiative and decision-making skills
- Possess leadership skills
- Have a skill in contacting people of a great variety,
- Resourceful ticketing agent, highly productive in completing tasks efficiently Possesses specialized skills in customer service, reservation systems operation, and fare calculation
- Excel in using communication, problem-solving, and time management soft skills to enhance customer satisfaction, and streamline ticketing processes
Certification
- certificate of medical courses for nurses.
- certificate of Amadeus ceiling
- driving license -B category since 2010.
Languages
azerbaijani
First Language
English
Intermediate (B1)
B1
Russian
Proficient (C2)
C2
Turkish
Intermediate (B1)
B1
Timeline
Corporate Ticketing Agent
Silk Row Travel LLC
03.2012 - Current
Ticket Agent
Simurg LLC(airline company)
10.2007 - 01.2011
Ticket Agent
AviaMarket LLc(Airline Company)
05.2005 - 09.2007
Personal Assistant
Aerobus LLC(Airline Company)
10.2003 - 05.2005
Doctor's Assistant
state clinic №20
09.2000 - 01.2014
Paramedic
Medicine College №1
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