Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Hardt

Mesa

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

K9 Resorts Daycare & Luxury Hotel
Scottsdale
12.2024 - Current
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Scheduled appointments for clients, customers, and other visitors.
  • Updated daily log book with information about visitors entering the premises.
  • Greeted visitors and provided them with assistance.
  • Kept accurate records of each dog's activities during their stay at the daycare center.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Conducted daily health checks on all animals, noting any changes in behavior or physical condition and reported to management.
  • Resolved customer complaints in a timely manner while maintaining high standards of service delivery.
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.

Customer Service Representative

Home Depot
02.2021 - 12.2025
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
  • Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier and Grill Cook

Jersey Mikes
08.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Cashier and Server

Rubios
02.2020 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Water Safety Instructor

Aqua-Tots
01.2019 - 02.2020
  • Demonstrated basic to advanced swim techniques and breathing exercises.
  • Maintained a safe and clean aquatic environment, ensuring optimal learning conditions for students of all ages.
  • Provided ongoing feedback to students regarding their performance improvements throughout the course duration.

Education

High School Diploma -

Chandler Online Academy
Chandler, AZ
05.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Leadership Qualities
  • Compassionate Care
  • Client Communication
  • Team Management
  • Coaching and Mentoring
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Data entry

Certification

Barbicide Certification, 08/2023, 08/2024, This merit certifies completion of Barbicide certification course on proper disinfection and infection control practices for Salons, Spas and Barbershops.

Timeline

Front Desk Receptionist

K9 Resorts Daycare & Luxury Hotel
12.2024 - Current

Customer Service Representative

Home Depot
02.2021 - 12.2025

Cashier and Grill Cook

Jersey Mikes
08.2020 - 02.2021

Cashier and Server

Rubios
02.2020 - 08.2020

Water Safety Instructor

Aqua-Tots
01.2019 - 02.2020

High School Diploma -

Chandler Online Academy

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Melanie Hardt