Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Hays

Globe

Summary

Dynamic Inside Sales Representative with a proven track record at United Rentals, excelling in customer relationship building and product knowledge. Recognized for enhancing customer satisfaction and driving rental revenue through tailored solutions. Driven and detail-oriented, consistently exceeding performance metrics while fostering strong client connections.

Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.

Overview

9
9
years of professional experience

Work History

Inside Sales Representative

United Rentals
08.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful equipment recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize rental potential.
  • Managed friendly and professional customer interactions.

Call Center Representative

Computershare Investor Services
02.2019 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Assistant Manager

Bahama Bucks
01.2017 - 03.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Sales Associate

Spencer's Gifts
06.2016 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Business Management

Eastern Gateway Community College
Steubenville, OH
12-2021

Associate of Applied Science - Graphic Design

Eastern Arizona College
Thatcher, AZ
12-2015

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Driven
  • Customer relationship building
  • Goal setting

Timeline

Inside Sales Representative

United Rentals
08.2023 - Current

Call Center Representative

Computershare Investor Services
02.2019 - 07.2023

Assistant Manager

Bahama Bucks
01.2017 - 03.2019

Sales Associate

Spencer's Gifts
06.2016 - 02.2017

Business Management

Eastern Gateway Community College

Associate of Applied Science - Graphic Design

Eastern Arizona College

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Melanie Hays