Melanie Ness
Tempe
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
New Patient Engagement Specialist
The Joint Chiropractic
Phoenix
12.2022 - Current
- Develop and maintain strong relationships with clients, resulting in a 60% increase in patient retention and referrals.
- Collaborate with healthcare professionals to coordinate patient care plans, ensuring a seamless onboarding experience.
- Managed CRM and sales pipeline to track leads, schedule follow-ups, and hit goals
Server and Trainer
Cherish Farm Fresh Eatery
Chandler
02.2021 - 05.2022
- Trained and mentored new staff on service standards, menu knowledge, and customer engagement strategies, improving team efficiency and customer satisfaction.
- Managed high-volume shifts, handling customer inquiries and resolving issues to maintain a positive dining experience.
Server/Hostess
DC Steakhouse
Chandler
09.2020 - 02.2021
- Provided high-quality service in an upscale dining setting, ensuring guest satisfaction through attentive and professional interactions.
- Upsold premium menu items and beverages, contributing to increase average check totals.
- Assisted with hostess duties, including managing reservations, seating arrangements, and guest flow to optimize restaurant operations.
Assistant Manager
Bosa Donuts
Chandler
06.2017 - 03.2019
- Supervised daily operations, including staff scheduling, inventory, and workflow, ensuring efficient service and positive work environment.
- Handled cash reconciliation and sales reports, maintaining accuracy and compliance with company standards.
- Built strong customer relationships, driving repeat business through excellent service and community engagement.
Education
High School Diploma -
Hamilton High School
Chandler, AZ06.2019
Skills
- Sales & relationship building
- Customer service excellence
- Training and leadership
- Communication skills
- Organization and time management
- Technology proficiency
Additional Information
Available to obtain Arizona Life Insurance License upon hire, if not already acquired., Flexible schedule with willingness to travel or work evenings/weekends to meet client needs.
Timeline
New Patient Engagement Specialist
The Joint Chiropractic
12.2022 - Current
Server and Trainer
Cherish Farm Fresh Eatery
02.2021 - 05.2022
Server/Hostess
DC Steakhouse
09.2020 - 02.2021
Assistant Manager
Bosa Donuts
06.2017 - 03.2019
High School Diploma -
Hamilton High School