MELANIE TEIXEIRA
Queen Creek,AZ
Summary
Collaborative leader with a proven record of developing strategic alliances and leveraging cross-functional teams to drive results. Recognized as a project champion, advocate, and change agent with the ability to translate business issues and/or goals to identify and drive effective, flexible, and innovative solutions for Fortune 500 clients.
- Program Leader with in driving a wide array of complex business and technology deliverables to meet defined internal and client objectives.
- Business savvy with technical aptitude to leverage industry experience, cross functional/matrixed teams to develop custom, relevant solutions. Sought after industry expert to lead, consult on, or remedy beachhead initiatives.
- IT professional with proven track record in improving productivity, quality, and customer experience by tracking results, gathering feedback, and adapting throughout engagement life cycle.
- Forward thinker and self-starter that embraces organizational ambiguity, complexity, and change while engendering loyalty, empowerment, and building consensus.
- Decisive, energetic, and focused team leader/player who leads high performing on-site and virtual work teams by championing change and seeking opportunities gather input and leveraging applicable organizational ecosystems.
- Exceptional communicator both verbal and written with ability to effectively interact with end-users, influences, sponsors, and management up to and including C level management.
Overview
15
15
years of professional experience
Work History
Global Solutions Executive / Solution Architect
VMware by Broadcom
05.2021 - Current
- Achieved 303% weighted quota attainment for FY24, 209% in FY23
- Work with core and extended account team to set solution strategies to align customers business needs and outcomes with product and service offerings
- Partner with xBU product and engineering teams to influence roadmap features needed by global customers to remain competitive
Advisory Systems Engineer/ Global Customer Success
Dell Technologies
05.2018 - 05.2021
- Responsible for developing close partnership with select customers and account teams in order to improve ease of doing business while supporting, educating, and developing solutions that leverage Dell Technologies portfolio
- Directly supported multiple enterprise accounts that doubled their attainment YoY, resulting in approximately $420M in revenue
- Extensive project/program management of entire account portfolio with focus on identifying opportunities to integrate or expand tactical initiatives to address strategic objectives and future business needs
- Developed and implemented pursuit plans for all opportunities with assigned key accounts
Cloud Customer Success Manager, IaaS/PaaS
Oracle
01.2016 - 05.2018
- Responsible for 12-18 named and/or growth Diamond/Platinum/Gold Enterprise accounts, influencing $62M in revenue
- Develop business plans with sales and internal teams to attain 100% Net Recurring Revenuer(NRR) via renewals, expansions, repeat, or new cloud business quarterly
- Collaborate across all customer lines of business to achieve successful adoption and utilization of Oracle investments
- Support sales teams, assist in minimizing sales inhibitors, and resolve customer escalations to assist in quota attainment and improve customer satisfaction metrics
- Development of a "white glove" process and creation of post-mortem engagement repository with purpose of improving CSM practice
Program Manager, New Product Introduction
Hewlett Packard Enterprise
01.2015 - 07.2016
- Implemented and led cross-organizational Program Office (PMO) in Americas to enable over 7,000 Sales, Pre-sales, Channel Partners, and Distributors to sell new products
- Influenced GBU to incorporate solutions plays and strategies into their NPI process
- Developed specific segment-driven plans to improve focus on business outcomes and maintained program playbooks
Project Solution Manager
Hewlett Packard Enterprise
01.2010 - 06.2015
- Influenced multiple process improvement initiatives across various business, technical, marketing and
management teams to improve effectiveness of the entire value chain to drive business success, as well as
improve companies' ability to close business with valued strategic accounts - Successfully led 7 cross-BU pursuit opportunities concurrently, acting as the liaison and primary point of
contact between several high-value accounts and sales/support teams across healthcare, financial, media
and entertainment, government (FED and SLED) - Directly supported sales in achieving ~$65M quota attainment in FY14
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, Arizona08.2006
Project Management Professional
Project Management Institute
Philadelphia, PA06.2004
Skills
- Sales / Sales support
- Project/Program/Portfolio Management
- Cross-functional Teaming
- Enterprise IT Solution Development
- Process and Performance Improvement
- Conflict Resolution
- Relationship Management
- Partner/Vendor Management
- Risk Planning
- Staffing/resource development
Recognition
2023 All Time Grit Award, At Our Best Award (Accelerate, Aspire)
2022 At Our Best Award (Accelerate, Scale), GSE of the Quarter
2021 Game Changer Award
2019 Dell Presales SE of the Quarter
2015 Drive for Success: Honored for being top 5% of workforce for leadership skills, business ethics, integrity, and portfolio knowledge
2014 FY13 Q3 Strategic Solutions Architect of the Quarter
Timeline
Global Solutions Executive / Solution Architect
VMware by Broadcom
05.2021 - Current
Advisory Systems Engineer/ Global Customer Success
Dell Technologies
05.2018 - 05.2021
Cloud Customer Success Manager, IaaS/PaaS
Oracle
01.2016 - 05.2018
Program Manager, New Product Introduction
Hewlett Packard Enterprise
01.2015 - 07.2016
Project Solution Manager
Hewlett Packard Enterprise
01.2010 - 06.2015
Bachelor of Science - Business Management
University of Phoenix
Project Management Professional
Project Management Institute
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