Melanie Vargas
Phoenix
Summary
Professional in hospitality management with strong focus on team collaboration and achieving results. Known for flexibility in meeting changing needs and maintaining high standards. Skilled in customer service, inventory management, and staff training. Reliable and results-driven, ready to make significant impact in supervisory role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Snack Bar Supervisor
Tony Sea Landing
03.2023 - 08.2024
- Enhanced customer satisfaction by maintaining a clean and well-stocked snack bar area.
- Monitored staff performance, providing regular feedback for continuous improvement.
- Ensured timely food preparation by coordinating between kitchen staff and front-of-house employees.
- Organized employee training sessions covering topics such as food safety, customer service best practices, and company policies to ensure a knowledgeable workforce.
- Assisted customers in making informed decisions about their purchases by offering detailed product information and recommendations based on preferences.
Host
Outback Steakhouse
10.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
No Degree - Nursing
Arizona State University
Phoenix, AZ05-2027
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA06-2023
Skills
- Scheduling staff
- Food presentation
- Sanitation standards
- Food safety compliance
- Effective communication
Accomplishments
- Promoted to Crew Shift Leader after less than three months of employment.
- Supervised team of 14 staff members.
Certification
- Food Handler Certification - State or Local Health Departments. (California)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Snack Bar Supervisor
Tony Sea Landing
03.2023 - 08.2024
Host
Outback Steakhouse
10.2022 - 03.2023
No Degree - Nursing
Arizona State University
High School Diploma -
Santa Margarita Catholic High School
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