Melany Castellanos
Peoria
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in resolving inquiries and building relationships to drive repeat business.
Overview
1
1
year of professional experience
Work History
Associate
Q Fashion
Phoenix, AZ
01.2025 - Current
- Analyzed data trends to support strategic decision-making and improve project outcomes.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Assisted in developing reports to track project progress and identify areas for improvement.
- Managed communication between departments, ensuring alignment on project goals and timelines.
- Maintained organized merchandise displays, contributing to visual appeal and sales effectiveness.
- Collaborated with team members to achieve daily sales targets and maintain store standards.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Participated in inventory management tasks, ensuring stock levels met demand efficiently.
- Conducted routine product knowledge training for new associates, improving team performance and service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Peoria High School
Peoria, AZ05-2025
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
- Customer engagement
- Decision-making
- Complex Problem-solving
- Relationship building
- Courteous and professional
- Flexible schedule
- Oral communication
- Work Planning and Prioritization
Timeline
Associate
Q Fashion
01.2025 - Current
High School Diploma -
Peoria High School