Mele Taufetee
Mesa,AZ
Summary
Dynamic and dependable operations professional with a proven track record of managing high-volume gate operations, coordinating cross-functional teams, and ensuring regulatory compliance. Skilled in leading customer service initiatives, optimizing on-time performance, and fostering positive passenger experiences. Adept at multitasking in fast-paced environments, with strong communication skills and a collaborative approach to problem-solving. Committed to operational excellence, safety, and delivering results that support organizational success.
Overview
6
6
years of professional experience
Work History
Reservation Agent
Alaska Airlines
Mesa, AZ
08.2025 - Current
- Manage customer inquiries regarding flight reservations and changes.
- Process ticketing transactions using airline reservation systems.
- Provide exceptional service to enhance passenger experience and satisfaction.
- Assist customers with travel-related issues efficiently.
Front Desk Sales
Residence Inn, Marriott International
Tempe, AZ
05.2025 - 08.2025
- Manage front desk operations including answering phones, scheduling appointments, and handling customer inquiries
- Process transactions accurately using POS systems and maintain records of daily sales and inventory
- Resolve customer concerns efficiently, ensuring satisfaction and fostering repeat business
- Maintain a clean, organized, and inviting front desk area to enhance the customer experience
- Collaborate with team members to support promotional campaigns and meet store goals
Operations Coordinator
Southwest Airlines
San Jose, CA
12.2022 - 05.2025
- Operate two-way radio communications to coordinate aircraft arrivals, crew requests, and ramp/operations support, ensuring seamless ground operations
- Facilitate safe and efficient boarding and deplaning procedures to support on-time departures
- Deliver exceptional customer service to over 100 passengers per shift, maintaining a positive and professional demeanor
- Monitor and manage aircraft weight and balance to ensure compliance with safety regulations and secure departures
Customer Service Supervisor
American Airlines
San Jose, CA
08.2020 - 12.2022
- Surpassed team performance goals by collaborating with cross-functional staff to implement effective customer service strategies
- Oversaw daily customer service operations, evaluating agent performance to ensure service excellence
- Ensured compliance with company policies and airport regulations through regular monitoring and coaching
- Conducted performance reviews and addressed disciplinary actions for agents not meeting attendance or performance standards
Education
High School Diploma -
Samoana High School
AMERICAN SAMOA06.2014
Skills
- Time management
- Problem-solving
- Team Coordination
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
Timeline
Reservation Agent
Alaska Airlines
08.2025 - Current
Front Desk Sales
Residence Inn, Marriott International
05.2025 - 08.2025
Operations Coordinator
Southwest Airlines
12.2022 - 05.2025
Customer Service Supervisor
American Airlines
08.2020 - 12.2022
High School Diploma -
Samoana High School