Melena Hughes
Clarkdale
Summary
Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Shorebird Restaurant
Sedona
04.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
Banquet Captain
L'Auberge Resort
Sedona
04.2021 - Current
- Communicated with venue personnel to coordinate event logistics.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Mentored and coached team of banquet setters and other event personnel.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
Lead Bartender
Hilton Resort Bell Rock
Sedona
10.2019 - 03.2021
- Prepared new garnishes, juices and other perishables daily.
- Used POS system to input orders, create checks and issue receipts.
- Received cash and card payments for balances owed.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Educated customers on beverage menu items and provided samples of daily brews.
- Helped customers find specific products, answered questions and offered product advice.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Poured wine, beer and spirits for dining room patrons.
Bartender/Server
3 Kings Kasbar
Cottonwood
09.2017 - 10.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Kept detailed inventories of bar supplies and stocked work areas.
- Performed opening and closing procedures each day.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Banquet Captain/Lead Server
The Mesa Grill
Sedona
04.2016 - 09.2017
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Organized and laid out buffet equipment, food displays and other items such as table set ups and arrangements..
Server
The Asylum
Jerome
01.2014 - 04.2016
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Matched wines with menu items and guest preferences.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Education
BBA - Business Management And Hospitality
Northern Arizona University
Flagstaff, AZ05.2025
High School Diploma -
Mingus Union High School
Cottonwood, AZ05.1994
Skills
- Suggestive selling
- Food service
- Extensive spirits knowledge
- Outstanding customer service
- Anticipating guest needs
- Courteous
- High-volume dining
- Point of Sale (POS) system operations
- Guest Engagement
- Positive and Professional
Certification
Food Handler Certificate
Timeline
Server/Bartender
Shorebird Restaurant
04.2023 - Current
Banquet Captain
L'Auberge Resort
04.2021 - Current
Lead Bartender
Hilton Resort Bell Rock
10.2019 - 03.2021
Bartender/Server
3 Kings Kasbar
09.2017 - 10.2019
Banquet Captain/Lead Server
The Mesa Grill
04.2016 - 09.2017
Server
The Asylum
01.2014 - 04.2016
BBA - Business Management And Hospitality
Northern Arizona University
High School Diploma -
Mingus Union High School