Melina Cervantes
1431 W Thunderhill Dr
Summary
Highly skilled in customer service with valuable experience as a server, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Server
Compass Group USA
Sun Lakes
01.2023 - Current
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly to tables while ensuring presentation standards.
- Followed proper chemical handling guidelines while using cleaning agents.
- Prepared ingredients by chopping, slicing, and dicing fruit and vegetables.
Host/Runner
Good Time Charli's
Chandler
01.2022 - 12.2022
- Greeted guests warmly and ensured a positive first impression.
- Delivered food and beverages to tables in a timely manner.
- Assisted kitchen staff with food preparation and inventory management.
- Monitored supply levels and reported shortages to management promptly.
- Collaborated with bartenders to fulfill drink orders efficiently.
- Followed health and safety guidelines to ensure a safe work environment.
Host
Howlers
Chandler
08.2021 - 12.2021
- Greeted and welcomed guests upon arrival to enhance customer experience.
- Coordinated with kitchen staff to communicate guest needs effectively.
- Assisted in training new hosts on service standards and procedures.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
Host/Restaurant Busser
Uncle Bears
Phoenix
12.2019 - 12.2020
- Managed reservation system to organize seating arrangements efficiently.
- Collaborated with team members to improve guest experience.
- Managed incoming calls during busy shifts.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
Skills
- Order entry
- POS operation
- Menu presentation
- Food safety
- Cash handling
- Customer service
- Effective communication
- Allergy awareness
- Attention to detail
- Initiative
- Time management
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Server
Compass Group USA
01.2023 - Current
Host/Runner
Good Time Charli's
01.2022 - 12.2022
Host
Howlers
08.2021 - 12.2021
Host/Restaurant Busser
Uncle Bears
12.2019 - 12.2020
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