Melinda San Martin
Tucson
Summary
Skilled content moderator with background in overseeing online community interactions and ensuring enforcement of guidelines. Familiarity with digital publishing platforms and social media management tools contributes to effective monitoring, reviewing, and moderating user-generated content. Possess strong analytical skills, keen eye for detail, and ability to handle sensitive situations with discretion. Success in maintaining brand integrity and creating safe online environments demonstrates dedication to fostering positive user experiences.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1994
1994
years of post-secondary education
Work History
Content Moderator
Alorica
Tucson
01.2023 - 09.2025
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and updated customer information in the system.
- Handled escalated complaints with empathy and professionalism.
- Reviewed user-generated content for compliance with community guidelines.
- Identified and flagged inappropriate material for further review.
- Utilized moderation tools to manage content effectively.
- Enforced policies to maintain a safe online environment.
- Reviewed content for compliance with internal policies and procedures.
- Monitored user-generated content for violations of community standards.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Investigated complaints regarding inappropriate or offensive material.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Evaluated user reports regarding potential violations of terms of service.
Auto Parts Delivery Driver
Actfast
Tucson
05.2021 - 01.2023
- Delivered auto parts to customers efficiently and promptly.
- Inspected delivery vehicles for safety and maintenance issues.
- Managed inventory of delivered parts to ensure accuracy.
- Communicated with dispatch to confirm delivery schedules and routes.
- Assisted in loading and unloading parts at distribution center.
- Maintained accurate records of delivery logs and receipts.
- Provided excellent customer service during deliveries and interactions.
- Followed all safety protocols while driving and handling products.
- Logged deliveries and pickups and quickly loaded and unloaded deliveries.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Provided courteous service to customers by answering questions, locating parts, resolving complaints.
- Utilized GPS navigation system to locate addresses quickly and efficiently.
- Strengthened customer relationships with prompt and professional service.
- Obtained customer signature on receipt for pickup or delivery.
- Loaded and unloaded vehicles at distribution center and delivery address.
Isagenixs wellness coach
Isagenixs
Tucson
10.2016 - 08.2020
- Developed personalized wellness plans for clients to enhance health and fitness.
- Conducted one-on-one coaching sessions to support client wellness goals.
- Facilitated group workshops on nutrition and lifestyle improvement strategies.
- Monitored client progress and adjusted plans as needed for effectiveness.
- Educated clients on product benefits, promoting Isagenixs solutions effectively.
- Provided ongoing support through regular follow-ups and accountability check-ins.
- Developed personalized nutrition plans tailored to the needs of each client.
- Designed interactive online programs to engage remote clients in healthy behaviors.
- Assisted clients with identifying and pursuing different health and wellness objectives.
- Provided one-on-one coaching sessions to help individuals reach their health objectives.
- Coached clients through goal setting and provided ongoing support to ensure they stay motivated.
- Utilized technology tools like video conferencing software for virtual coaching sessions.
- Coached individuals on healthy life choices to improve well-being.
- Educated clients on healthy lifestyle habits, such as proper diet, exercise, sleep hygiene and stress management.
Education
Rahway High School
Rahway, NJSome College (No Degree) - Psychology, Crisis Intervention, Drug And Alcohol Treatment
Cypress College
Cypress, CASkills
- Content moderation
- Policy enforcement
- Compliance analysis
- Community guideline adherence
- Incident reporting
- Attention to detail
- Team collaboration
- Ethical judgment
- Social media
- Video editing
- Content editing
- Customer service
References
References available upon request.
Job reference Michael Campas
Michael Campas RTA workforce managment for Alorica (520) -979-9329. m.portkey@gmail.com.
Job reference Lani Raymond
Lani Raymond Team manager at Alorica. ( 520) 834-6408
Job reference Heather Foy
Heather Foy Team manager at Alorica. (520) 244-2800
Timeline
Content Moderator
Alorica
01.2023 - 09.2025
Auto Parts Delivery Driver
Actfast
05.2021 - 01.2023
Isagenixs wellness coach
Isagenixs
10.2016 - 08.2020
Rahway High School
Some College (No Degree) - Psychology, Crisis Intervention, Drug And Alcohol Treatment
Cypress College