Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melinda San Martin

Tucson

Summary

Dynamic Patient Care Advocate with a proven track record at Express Scripts, excelling in customer service and patient care. Enhanced patient satisfaction through effective communication and problem resolution. Skilled in payment processing and insurance billing, fostering seamless service delivery while building strong relationships with pharmacies to ensure timely medication access.

Overview

16
16
years of professional experience

Work History

Patient Care Advocate

Express Scripts- Alorica Call Center
10.2025 - Current
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
  • Resolved problems with communication and billing to foster seamless services.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Content Moderator

Social Media Project Rolex - Alorica Call Center
01.2023 - 09.2026
  • Identified and escalated inappropriate content to ensure platform safety.
  • Conducted detailed analysis of trends in flagged content for reporting purposes.
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.

Wellness Coach

Isagenix
06.2010 - 01.2021
  • Conducted one-on-one coaching sessions, providing tailored guidance and support.
  • Implemented nutrition education workshops to promote healthy lifestyle choices.
  • Analyzed client progress and adjusted programs to ensure alignment with individual goals.
  • Provided individual health coaching to help clients optimize personal choices.

Education

High School Diploma -

Rahway High School
Rahway, NJ

No Degree - Psychology 101

Cypress College
Cypress, CA

No Degree - Crisis Intervention

Cypress College
Cypress, CA

Skills

  • Patient care
  • Customer service
  • Patient check-in
  • Phone and email etiquette
  • Payment processing
  • Insurance billing

Timeline

Patient Care Advocate

Express Scripts- Alorica Call Center
10.2025 - Current

Content Moderator

Social Media Project Rolex - Alorica Call Center
01.2023 - 09.2026

Wellness Coach

Isagenix
06.2010 - 01.2021

High School Diploma -

Rahway High School

No Degree - Psychology 101

Cypress College

No Degree - Crisis Intervention

Cypress College
Melinda San Martin