MELINDA THOMAS
Surprise
Summary
- Dedicated Clinic Manager at Retinal Consultants of Arizona, delivering exceptional patient care, and optimizing operational efficiency while providing an above-and-beyond patient experience, not just meeting, but exceeding their expectations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Clinic Manager
Retinal Consultants of Arizona
Peoria
10.2024 - Current
- Managed daily clinic operations to ensure efficient patient flow and high-quality care.
- Oversaw financial management, including budgeting and forecasting accuracy.
- Resolved patient complaints promptly by investigating issues and implementing corrective actions to prevent any future issues while maintaining a positive, trusting relationship with the patient and or family.
- Reviewed operational performance reports to assess efficiency levels.
- Provided training and guidance to healthcare professionals to uphold patient care standards.
- Managed a team of healthcare professionals through hiring, training, and performance evaluations.
- Oversaw procurement and maintenance of clinical equipment for optimal functionality.
Clinical Manager
Illinois Eye Center
Peoria
07.2015 - 10.2024
- Directed clinical staff of over 75 in multi-subspecialty ophthalmology practice across three locations.
- Investigated departmental issues, resolved problems, and updated patient database for trend analysis.
- Evaluated and revised policies and procedures for accuracy and effectiveness.
- Implemented cost-reduction strategies while maintaining high-quality standards of care.
- Resolved customer complaints promptly through collaboration with internal teams.
- Supervised employees, delivered performance reviews, and enforced disciplinary actions.
- Oversaw daily departmental operations including scheduling, staffing, and workflow management.
- Recruited and hired qualified personnel in compliance with established policies.
- Monitored performance of clinical staff against established metrics.
Clinic Coordinator
Gailey Eye Clinic
Galesburg
06.2011 - 07.2015
- Maintained communication between corporate and satellite personnel
- Established work schedules and assignments for personnel according to workload, space, and equipment availability.
- Oversaw daily activities within the clinic including scheduling appointments, managing workflow, supervising staff.
- Trained new staff on protocols, processes and practices of the organization.
Office Administrator
J.H.Rigsby III. MD, LLC
Galesburg
01.2004 - 01.2011
- Conducted and administered fiscal operations, including accounts payable, budgets, ROI, P&L establishing rates for services, and financial reporting on the health of the practice
- Planned, implemented and administered training programs for personnel both for medical skills as well as customer service training
- Credentialed and re-credentialed M.D
- Established work schedules and assignments for staff according to work-load, space, and equipment availability through journals, list-serves as well as in person meetings
- Maintained relationships with vendors providing services or products necessary for efficient operations.
- Established protocols for collecting payments from patients; tracked accounts receivable data.
- Researched new technologies that could improve patient care or streamline administrative operations.
- Created daily, weekly, monthly, and annual reports for the practice's financial performance.
- Coordinated marketing efforts aimed at increasing patient referrals and growing the practice's revenue base.
- Assisted in resolving conflicts between staff members or between staff and patients.
Skills
- Office software proficiency
- Listening actively to clients/patients
- Dependability in professional settings
- Resolution of patient complaints
- Leadership in team settings
- Training staff in above-and-beyond customer service
- Medical billing and coding expertise
- Credentialing and compliance
- Budgeting and financial analysis
- Electronic health records systems
- Ophthalmology scribe experience
- Recruitment and onboarding
- Coordination of patient care services
- Planning for special events
- Flexibility and adaptability skills
- Retention strategies for employees
Certification
- COA
- OSC
References
References available upon request
Personal Information
Title: CLINIC MANAGER
Affiliations
i love gardening. It is so satisfying to cultivate a small seed or plant into a beautiful thriving plant that becomes part of my landscape or part of my meal! I love being able to share my bounty with my co-workers as well.
I also love working on renovation projects with my husband. We love creating new, beautiful functional pieces or rooms. Occasionally, we renovate entire houses!
Accomplishments
- I was a co-host two years in a row ,after being on the committee, for the American Cancer Society's Relay for Life in Knox County, IL after my mother was diagnosed with breast cancer. The money we raised help fund the research towards the drug that helped save her life. Volunteering has always been important to me this one was by far the most impactful to my life.
References
References available upon request.
Timeline
Clinic Manager
Retinal Consultants of Arizona
10.2024 - Current
Clinical Manager
Illinois Eye Center
07.2015 - 10.2024
Clinic Coordinator
Gailey Eye Clinic
06.2011 - 07.2015
Office Administrator
J.H.Rigsby III. MD, LLC
01.2004 - 01.2011