Melissa Attakai
Flagstaff
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
20
20
years of professional experience
2000
2000
years of post-secondary education
Work History
Cashier
Dollar Tree
Flagstaff
12.2022 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Houseman/Maintenance Crew Member
Days Hotel
Flagstaff
02.2022 - 08.2022
- Maintained cleanliness of common areas and guest rooms throughout the hotel.
- Assisted guests with requests and provided helpful information about hotel amenities.
- Collaborated with housekeeping team to complete daily cleaning schedules effectively.
- Reported maintenance issues promptly to ensure guest safety and comfort.
- Delivered exceptional customer service by addressing guest concerns promptly and courteously.
- Adhered to safety protocols while using cleaning chemicals and equipment properly.
- Collected and removed trash from rooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Ensured that all public areas were presentable at all times.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Communicated effectively with other departments such as front desk or engineering teams if needed.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Assisted with loading, unloading luggage for guests upon arrival, departure.
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Assisted in landscaping and grounds maintenance tasks.
- Upheld hotel standards for cleanliness and guest service.
- Managed waste disposal and recycling in accordance with hotel policies.
Laundry Associate
EconoLodge
Flagstaff
02.2022 - 08.2022
- Operated laundry machines to clean linens and towels efficiently.
- Sorted and categorized laundry items for proper cleaning processes.
- Transported laundry in carts and sorted dirty items by load type.
- Folded and stacked clean laundry for easy storage and distribution.
- Inspected laundry items for damage or stains before processing them.
- Maintained a clean and organized work area throughout the day.
- Maintained laundry machines in good working order by performing regular maintenance checks.
- Provided excellent customer service by addressing guest inquiries regarding laundry services.
Housekeeper
Motel 6
Flagstaff
02.2015 - 05.2015
- Cleaned guest rooms and common areas to maintain high cleanliness standards.
- Replenished supplies and linens to ensure guest satisfaction during stays.
- Operated cleaning equipment to efficiently clean carpets and floors.
- Reported maintenance issues promptly to enhance guest comfort and safety.
- Assisted in training new staff on proper cleaning procedures and protocols.
- Organized storage areas for easy access to cleaning supplies and equipment.
- Followed safety guidelines while using chemicals and cleaning tools effectively.
- Provided exceptional customer service by addressing guest inquiries and requests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Followed safety procedures when handling hazardous materials.
Cashier
Carter Travel Center
Flagstaff
05.2008 - 01.2012
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the checkout area.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
Sales Floor Associate Cashier
Walmart
Flagstaff
02.2006 - 02.2008
- Operated cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise and ensured proper product placement.
- Monitored inventory levels and reported discrepancies to management promptly.
- Verified accuracy of prices by checking tags against inventory system.
- Performed regular cycle counts for accurate inventory tracking purposes.
- Followed established loss prevention procedures including monitoring suspicious activity or theft attempts.
- Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
- Maintained cleanliness of sales floor area and organized merchandise displays.
- Adhered to all safety policies, including the proper use of ladders or lifts when stocking higher shelves.
- Attended all required training sessions related to job functions and industry regulations.
- Restocked shelves according to planograms while adhering to company standards for quality assurance.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Education
Certificates - Automotive/Diesel/Autotronics Technology
Arizona Automotive Institute
Glendale , AZ 06.2002 - 05.2005
Winslow High School
Winslow, AZSome College (No Degree) - Accounting
University of Arizona
Tucson, AZSkills
- Cash register operation
- Point-of-sale transactions
- Visual merchandising
- Customer service excellence
- Attention to detail
- Time management
- Team collaboration
- Adaptability in fast-paced environments
- Safety compliance
References
References available upon request.
Timeline
Cashier
Dollar Tree
12.2022 - Current
Houseman/Maintenance Crew Member
Days Hotel
02.2022 - 08.2022
Laundry Associate
EconoLodge
02.2022 - 08.2022
Housekeeper
Motel 6
02.2015 - 05.2015
Cashier
Carter Travel Center
05.2008 - 01.2012
Sales Floor Associate Cashier
Walmart
02.2006 - 02.2008
Certificates - Automotive/Diesel/Autotronics Technology
Arizona Automotive Institute
06.2002 - 05.2005
Winslow High School
Some College (No Degree) - Accounting
University of Arizona