Melissa Beckstead

Oversee daily warehouse operations to ensure efficient workflow and manage inventory. Responsible for addressing customer inquiries/questions. Making sure new inventory is organized and put away to aid in a speedy shipping process.

• Create product listings for new merchandise.
• Update old and out-of-date product listings in online store by checking counts, updating pictures, and ensuring accurate information.
• Assessing customer needs by answering questions, providing assistance and focusing on an overall positive customer experience.

Managed product displays to enhance visual appeal, leading to increased customer engagement. Made sure every customer felt welcomed and knew that assistance was available if needed. Handled cash transactions efficiently, ensuring accuracy. Prepared merchandise for the sales floor.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Consistently rotated merchandise to get rid of the old, and bring in the new.

Handled customer service calls professionally, while providing high levels of customer service to ensure that all questions were answered and problems resolved.

• Provided solutions to customer inquiries and issues through effective communication and problem-solving techniques.
• Enhanced customer satisfaction by providing timely and accurate information regarding account services.
• Collaborated with team members to streamline processes, improving response times for customer service requests.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Provided a beautiful assortment of arranged flowers, plants and gifts, while providing excellent customer service.

• Designed floral arrangements tailored to customer preferences and seasonal trends.
• Delivered exceptional customer service when welcoming and assisting customers.
• Managed inventory levels, ensuring availability of fresh flowers and supplies.
• Developed marketing strategies to promote seasonal collections and increase sales.
• Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
• Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
• Provided excellent customer service and assisted customers with their needs.