MELISSA BIEBRICH-DOMINGUEZ
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Account Specialist III, Tempe Elite Spanish
JPMorgan Chase & CO
01.2024 - Current
- Apply problem-solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Assisting customers with Mobile banking inquiries
- Communicated with clients regarding statements monthly service fees, card activation in a fast paced environment with exceeding metrics
Account Specialist I, Tempe Elite Spanish
JPMorgan Chase & CO
01.2023 - 01.2024
- Apply problem-solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Answer approximately 100 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Assisting customers with Mobile banking inquiries
- Communicated with clients regarding statements monthly service fees, card activation in a fast paced environment with exceeding metrics
Office Manager
A-Team Air Condition and Heating Inc
01.2019 - 11.2023
- Coordinated special projects and managed schedules
- Confirmed appointments, communicated with clients, and updated client records
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated timely delivery of special projects.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed 10-15 Technicians route schedules at a time.
Customer Service Representative
Homesite Insurance
09.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled 100+ calls daily reviewing coverages and premium charges.
Customer Service Representative
Veritec Solutions
05.2016 - 07.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed and maintained relationships with customers, lenders and other third parties.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
GED -
Rio Salado Community College
Avondale02.2023
Medical Administrative Assistant -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2023
Skills
- 12 years of customer service experience including home insurance, HVAC, and financing
- Self-motivated, efficient in fast-paced environments, highly adaptable and enthusiastic to learn
- Excellent verbal and written communication skills
- Skilled collaborator
- Effective cross-functional communicator
- High Achiever
Accomplishments
- Supervised team of 10 HVAC technicians.
- Achieved better quality of service by introducing Routes and scheduling app for technician tasks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Specialist III, Tempe Elite Spanish
JPMorgan Chase & CO
01.2024 - Current
Account Specialist I, Tempe Elite Spanish
JPMorgan Chase & CO
01.2023 - 01.2024
Office Manager
A-Team Air Condition and Heating Inc
01.2019 - 11.2023
Customer Service Representative
Homesite Insurance
09.2018 - 08.2019
Customer Service Representative
Veritec Solutions
05.2016 - 07.2018
GED -
Rio Salado Community College
Medical Administrative Assistant -
Maricopa Community Colleges, Phoenix College
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