MELISSA CLINE
Phoenix
Summary
Detail-oriented Administrative and Human Resources professional with experience supporting healthcare and office operations in fast-paced environments. Proven ability to manage high-volume communications, maintain accurate records, support recruiting and onboarding, and ensure compliance with company policies and regulations. Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Engineering, Inc.
Phoenix
03.2022 - Current
- Manage incoming calls and route them to appropriate departments while greeting and assisting visitors and providing general front office support.
- Handle incoming and outgoing mail, including post office pickup, distribution, and preparation of outgoing postage.
- Prepare monthly employee birthday reports, including spreadsheet creation for accounting purposes.
- Design templates, certificates, and recognition materials for employee service awards.
- Coordinate catering and food orders for meetings, events, and team lunches.
- Assemble employee and candidate gift boxes to support engagement and onboarding initiatives.
- File expense reports and accounts payable documentation for the accounting department.
- Create annual payroll calendar and maintain scheduling records.
- Record and maintain detailed minutes for quarterly safety committee meetings.
- Assist with maintenance and facilities service calls as needed.
Human Resources Assistant / Intake Coordinator
MD Home Health
Phoenix
08.2020 - 02.2022
- Managed a high volume of inbound and outbound calls while efficiently navigating multiple communication platforms.
- Provided accurate medical information to patients and healthcare agencies while ensuring exceptional customer service.
- Supported recruitment efforts by assisting with applicant screening and conducting reference verifications.
- Maintained organized and up-to-date employee records, ensuring accuracy of credentials and compliance with company standards.
- Adhered strictly to HIPAA regulations and confidentiality policies at all times.
Executive Administrative Assistant
Consumer Advocacy Projects
Phoenix
05.2018 - 08.2020
- Routed incoming calls and managed internal communications to ensure efficient information flow.
- Negotiated vendor pricing and coordinated company events, maintaining strong vendor relationships.
- Oversaw office supply inventory and petty cash, ensuring accurate tracking and cost control.
- Processed new hire onboarding paperwork, scheduled employee certifications, and conducted background checks.
- Handled maintenance requests and performed accurate data entry.
- Managed mail distribution and maintained up-to-date employee records in compliance with Department of Developmental Disabilities requirements.
- Provided high-level administrative support to the CEO.
Office Assistant / Title Clerk
Showcase Honda
Phoenix
01.2016 - 05.2018
- Generated hourly sales reports to support the sales team and created daily employee schedules to ensure optimal coverage.
- Managed high-volume inbound and outbound calls (averaging 300 per shift) using a multi-line switchboard.
- Tracked, logged, and maintained records for all dealership license plates.
- Performed administrative support duties including scanning and organizing documents, maintaining accurate paper and electronic filing systems, and completing data entry for title work.
- Printed checks and prepared all outgoing mail.
Human Resources Specialist
Empire Natural Stone
Phoenix
01.2013 - 01.2016
- Managed full-cycle recruitment for both field and office positions, including skilled labor and administrative staff.
- Coordinated onboarding and orientation processes, ensuring timely completion of new hire paperwork, safety training, and policy acknowledgments.
- Maintained accurate and compliant employee records, certifications, and documentation in alignment with company standards and labor regulations.
- Administered benefits enrollment and provided employee relations support by addressing HR-related inquiries.
- Conducted background checks, drug screenings, and employment verifications.
- Supported performance management processes, including employee evaluations, disciplinary actions, and proper documentation.
Education
Advanced Diploma -
Camelback High School
Phoenix, AZ 08.1997 - 05.2001
Skills
- Human Resources Support
- Employee Records & Data Management
- Microsoft Office
- Administrative Systems
- High-Volume Call Management
- Customer Service
- Strong Communication
- Interpersonal Skills
- Organization
- Attention to Detail
- Problem Solving
- Multitasking
- Team Collaboration
- Independent Work
- Project Management
- Case Management
- Caregiving
- CPR
- First Aid Certification
Certification
- Level One Fingerprint Clearance Card
- Project Management
- Case Management
- Caregiving
- CPR & First Aid Certification
Timeline
Administrative Assistant
Engineering, Inc.
03.2022 - Current
Human Resources Assistant / Intake Coordinator
MD Home Health
08.2020 - 02.2022
Executive Administrative Assistant
Consumer Advocacy Projects
05.2018 - 08.2020
Office Assistant / Title Clerk
Showcase Honda
01.2016 - 05.2018
Human Resources Specialist
Empire Natural Stone
01.2013 - 01.2016
Advanced Diploma -
Camelback High School
08.1997 - 05.2001