Melissa Cresap
Gold Canyon,AZ
Summary
Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Marriott
02.2023 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Private Music Teacher
Blackbird Music and Arts Center
10.2020 - Current
- Recommended brands of instruments to meet specific customer needs, desires and budget limitations
- Earned reputation for good attendance and hard work
- Developed and deployed assessment strategies involving both oral and written approaches for optimal review of student abilities
- Established objectives for all lessons, modules and projects
- Evaluated student progress and adjusted learning plans to foster progress
- Built rapport with students and parents to increase academic success and parent engagement
- Planned classes focusing on instruction, demonstration and work time
- Instructed students and guided learning process toward achievement of music curriculum goals
- Identified students' instructional needs and developed appropriate learning activities
- Established and maintained open lines of communication with students and guardians.
Cook
Marriott
07.2018 - 02.2023
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Garnished and arranged dishes into creative presentations to delight patrons
- Replenished food items from inventory and rotated ingredients to use oldest products first
- Communicated with wait staff regarding customer requests, dietary concerns and allergy questions
- Operated all kitchen equipment safely to avoid injuries
- Complied with portioning requirements to help keep costs low and minimize waste
- Trained kitchen personnel in culinary activities, food safety, and performance requirements
- Oversaw special catered and on-premises events as part of diversified business plan
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Teacher
The Learning Experience
05.2018 - 03.2020
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Organized and led activities to promote physical, mental and social development
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Maintained daily records of individual activities, behaviors, meals and naps
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Encouraged early literacy through read-aloud time and alphabet games
- Upheld all CPR and Arizona regulated certifications
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Communicated new and relevant information to customers and followed up on promises.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Cook
Denny Mountain Media LLC
10.2016 - 01.2018
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Kept stations stocked and ready for use to maximize productivity
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections
- Operated fryers and grills according to instructions to maintain safety and food quality
- Assisted in preparation of menu items such as steaks, burgers and sandwiches
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace.
Education
Some College (No Degree) - Culinary
The Art Institute of Phoenix
Phoenix, AZHigh School Diploma -
Gilbert High School
Gilbert, AZ05.2000
Skills
- Quality assurance and control
- Customer service
- Safety and sanitation
- Problem-solving
- Coordination
- Inventory management
- Training and development
- Workflow Optimization
- Team leadership
Accomplishments
- Promoted to Operations Manager after 4 years with the company.
- Achieved top 10 out of 147 Marriott hotels in our category for F&B scores through effectively training and encouraging staff to produce high quality food and service to guests.
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Operations Manager
Marriott
02.2023 - Current
Private Music Teacher
Blackbird Music and Arts Center
10.2020 - Current
Cook
Marriott
07.2018 - 02.2023
Teacher
The Learning Experience
05.2018 - 03.2020
Cook
Denny Mountain Media LLC
10.2016 - 01.2018
Some College (No Degree) - Culinary
The Art Institute of Phoenix
High School Diploma -
Gilbert High School
Similar Profiles
Jack MuradoJack Murado
Customer Support Specialist at MarriottCustomer Support Specialist at Marriott
Zahriya ThompsonZahriya Thompson
Front Desk Agent at MarriottFront Desk Agent at Marriott
Natalia TorresNatalia Torres
Front Desk Receptionist at MarriottFront Desk Receptionist at Marriott
Zahriya ThompsonZahriya Thompson
Front Desk Agent at MarriottFront Desk Agent at Marriott
LEONARDO MEDEROSLEONARDO MEDEROS
Youth Care Worker at Southwest Key ProgramsYouth Care Worker at Southwest Key Programs