Melissa Espinoza Alcala
Tucson
Summary
Dynamic and customer-focused professional with extensive experience at Jw Marriott Starr Pass, excelling in beverage preparation and customer service excellence. Proven ability to upsell menu items, significantly boosting sales while maintaining high standards of food safety and teamwork. Adept at multitasking in fast-paced environments, ensuring guest satisfaction and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
The Club at Starr Pass
11.2024 - Current
- Provide friendly, efficient service to golfers on the course
- Sell and serve drinks, snacks, and light food items
- Operate and maintain the beverage cart safely
- Handle cash/card transactions accurately
- Restock inventory and keep cart clean and organized
- Follow alcohol service and safety guidelines
- Communicate with clubhouse staff as needed
Bartender
Jw Marriott Starr Pass
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waitress
Jw Marriott Starr Pass
02.2023 - Current
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
First Watch
12.2020 - 02.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Desert View High School
Tucson, AZNo Degree - Nursing
Pima Community College
Tucson, AZ05-2029
Skills
- Beverage preparation
- Flexible schedule
- Food safety regulations
- Excellent customer service
- Brand representation
- Time management
- Teamwork
- POS system operation
- Problem-solving
- Customer service excellence
- ServSafe certified
- Multitasking
Certification
- servesafe- alcohol
- servesafe- food handling
- tips training- alcohol training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Beverage Cart Attendant
The Club at Starr Pass
11.2024 - Current
Bartender
Jw Marriott Starr Pass
02.2023 - Current
Waitress
Jw Marriott Starr Pass
02.2023 - Current
Waitress
First Watch
12.2020 - 02.2023
High School Diploma -
Desert View High School
No Degree - Nursing
Pima Community College
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