Melissa Flores Pereyra
Mesa
Summary
Dedicated administrative professional with over 7 years of customer service and front desk experience. Speech and Hearing Science student at Arizona State University with experience in patient scheduling, medical office operations, electronic records management, client intake, and customer relations. Bilingual in English and Spanish with a proven ability to provide exceptional patient support while maintaining accuracy, professionalism, and efficiency in fast-paced healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant
Wingfoot Wellness and Hormones
02.2022 - Current
- Manage front desk operations for a busy wellness clinic, assisting patients in person and over the phone.
- Schedule appointments, maintain provider calendars, and coordinate patient communications.
- Update and maintain electronic medical records while ensuring accuracy and confidentiality.
- Process payments, client intake forms, and account updates.
- Answer patient questions regarding appointments, services, and office procedures.
- Support daily administrative operations while maintaining a professional and welcoming environment.
- Communicate effectively with both English- and Spanish-speaking patients.
E-Commerce Associate - Grocery Pickup
Walmart Inc.
08.2018 - 12.2021
- Managed customer orders using inventory management systems while maintaining accuracy and efficiency.
- Communicated with customers regarding substitutions and order updates.
- Verified order quality and accuracy prior to customer pickup.
- Processed transactions and assisted customers with account services.
Hostess
Carnitas Queretaro
01.2018 - 08.2018
- Welcomed guests and coordinated seating arrangements to support smooth restaurant operations.
- Responded to customer inquiries and maintained a positive guest experience.
Education
Bachelor of Science - Speech and Hearing Science
Arizona State University
Tempe, AZ06-2026
Associate Degree -
El Paso Community College
El Paso, TX12-2021
Skills
- Patient Scheduling
- Medical Reception
- Client Intake
- Electronic Medical Records (EMR/EHR)
- Medical Records Management
- Customer Service
- Office Administration
- Payment Processing
- Multi-Line Phone Systems
- HIPAA Awareness
- Microsoft Office Suite
- Google Workspace
- Time Management
- Organization
- Bilingual Communication (English/Spanish)
Certification
- Basic Life Support (BLS), American Heart Association, 05/01/26
- Arizona Level 1 Fingerprint Clearance Card, 05/01/26
Languages
Spanish
English
Timeline
Office Assistant
Wingfoot Wellness and Hormones
02.2022 - Current
E-Commerce Associate - Grocery Pickup
Walmart Inc.
08.2018 - 12.2021
Hostess
Carnitas Queretaro
01.2018 - 08.2018
Bachelor of Science - Speech and Hearing Science
Arizona State University
Associate Degree -
El Paso Community College