Melissa Hemsworth
Phoenix
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Branch Office Administrator
Edward Jones
01.2022 - Current
- Coordinating and overseeing branch operations to ensure seamless preparation for all appointments
- Managing client accounts and delivering exceptional, comprehensive support
- Preparing accurate and timely financial reports to support the financial advisor
- Managing the processing of branch bills and deposits with accuracy and efficiency
- Overseeing and coordinating marketing operations to drive efficiency and results
Director of Operations
Alphabet Junction Childcare Centers
05.2018 - 01.2022
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Coordinate and manage staff scheduling to ensure optimal coverage.
- Prepare, organize, and maintain company and employee records in compliance with DHS guidelines.
- Drive enrollment growth by maintaining and increasing student numbers.
- Conduct tours, meet with prospective families, and manage the enrollment process.
- Develop and implement engaging academic lesson plans.
- Perform HR functions, including payroll processing, employee immunization tracking, managing COVID-19 protocols, and overseeing hiring and terminations.
- Oversee inventory management and ordering to ensure operational efficiency.
Education
Bachelor of Science - Business - Emphasis On Human Resource Management
University of St. Thomas
Saint Paul, MNSkills
- Leadership and supervision
- Document preparation
- Operations management
- Budgeting expertise
Timeline
Branch Office Administrator
Edward Jones
01.2022 - Current
Director of Operations
Alphabet Junction Childcare Centers
05.2018 - 01.2022
Bachelor of Science - Business - Emphasis On Human Resource Management
University of St. Thomas
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