melissa kosler
fort mohave
Summary
Results-driven manager with a proven ability to enhance efficiency and drive guest satisfaction through strategic project oversight and team development.
Overview
8
8
years of professional experience
Work History
Manager of Sales and Production
Phoenix Motor Leathers
fort mohave
10.2018 - Current
- Managerial experience is the history of overseeing people, projects, or processes, developing goals, solving issues, and improving efficiency, involving skills like leadership, communication, planning, and problem-solving, which can be gained formally (supervising) or informally (mentoring, leading projects, taking initiative) to prepare for leadership roles. It's about demonstrating responsibility and strategic thinking, even without a formal title, by taking on challenges like budgeting, conflict resolution, and team development
Front Desk Coordinator
River on the Lodge
Bullhead City
01.2018 - 10.2018
- Greeted and welcomed guests warmly, creating a positive first impression. Managed guest check-ins and check-outs, assigning rooms and distributing keys efficiently. Handled guest inquiries, requests, and complaints professionally, resolving issues to ensure satisfaction. Provided information on hotel amenities, services, and local attractions.
- Managed online, phone, and in-person room reservations and bookings.
- Processed payments, verified credit cards, and balanced cash drawers accurately.
- Maintained updated records of bookings, payments, and guest information.
- Answered and redirected phone calls, sorting correspondence.
Education
High School Diploma -
Pflugerville High
Pflugerville, TX01-1988
Skills
- Project management
- Budgeting
- Sales forecasting
- Production planning
- Customer relationship management
- Team leadership
Timeline
Manager of Sales and Production
Phoenix Motor Leathers
10.2018 - Current
Front Desk Coordinator
River on the Lodge
01.2018 - 10.2018
High School Diploma -
Pflugerville High