Melissa Leon
Phoenix
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representive position. Ready to help team achieve company goals. Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Moving Consultant
Camelback Moving
06.2016 - 09.2021
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Connected customers with services based on individual needs and vendor capabilities.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Networked at events and by phone to expand business profits and revenues.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Prospected new sales leads from directories, referrals and partners.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Moving Consultant
Two Men And A Truck International
02.2012 - 06.2016
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Set up appointments with potential and current customers to promote new products and services.
- Tracked market and industry trends, regulations and practices through trade shows and publications.
Customer Service Representative
Iqor
08.2008 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
GED -
Life Skills Center Of Arizona
Phoenix, AZ05.2007
Skills
- Commercial Moving
- Residential Moving
- Outbound Telemarketing
- Solution Selling
- Service Estimates
- Sales Contract Processing
- Weight Calculations
- Schedule Appointments
- Prospect Leads
- Negotiate Contracts
- Dependable and Responsible
Timeline
Moving Consultant
Camelback Moving
06.2016 - 09.2021
Moving Consultant
Two Men And A Truck International
02.2012 - 06.2016
Customer Service Representative
Iqor
08.2008 - 01.2011
GED -
Life Skills Center Of Arizona
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