Melissa Marrujo
Phoenix
Summary
Organized Appointment Scheduler skilled in managing complex schedules and improving operational efficiency. Strong problem-solver committed to enhancing customer satisfaction through effective communication and precise data entry. Proven ability to streamline processes and adapt quickly to new challenges. Ready to contribute to team success and support organizational objectives.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Appointment Scheduler
ONE
Scottsdale
07.2025 - Current
- Managed daily calendars to ensure efficient time allocation for staff.
- Collaborated with team members to achieve departmental goals efficiently.
- Handled high volume of emails for appointment scheduling requests, ensuring timely responses.
- Coordinated and scheduled client appointments to maximize time management.
Retail Store Owner
Marrujos Collectibles llc
Phoenix
03.2019 - Current
- Managed daily store operations and ensured smooth workflow.
- Developed targeted marketing strategies, increasing store visibility and driving sales growth.
- Planned layout of store fixtures, displays and signage according to company guidelines.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Created budget and tracked expenses to enhance profitability and financial oversight.
- Promoted business on social media platforms, strengthening brand identity and engaging customers.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Bartender/Server
Stanford Inn Cafe Bar
Salome
12.2023 - 12.2025
- Trained new bartenders on bar and cafe procedures, ensuring adherence to quality standards.
- Greeted customers and delivered exceptional service, fostering a welcoming atmosphere.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed inventory levels to ensure product availability
- Effectively multitasked within fast-paced environment.
- Collaborated with kitchen staff
- Performed opening and closing duties
- Operated POS terminals to input orders, split bills, and calculate totals.
- Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction.
Independent Travel Agent
Marrujos Vacations
Phoenix/Wenden
10.2022 - 07.2025
- Researched destinations and attractions to deliver tailored travel recommendations that enhance client experiences.
- Established relationships with vendors to ensure quality services for clients.
- Assisted clients with travel documentation, including visas and insurance needs.
- Developed and adjusted travel itineraries based on client specifications to ensure satisfaction and enjoyment.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Guided customers in selecting optimal travel packages that align with budget and preferences.
- Planned special events such as honeymoons or destination weddings.
account manager travel memberships
Arrivia
Phoenix
04.2017 - 12.2022
- Engaged potential clients through cold calls and emails, generating qualified leads.
- Educated customers on product features and benefits to drive interest.
- Negotiated pricing, terms, and conditions with clients to successfully close deals.
- Built rapport with customers to identify needs and deliver tailored solutions.
Travel Agent Supervisor
Bank of America Travel
Phoenix
11.2019 - 03.2020
- Resolved customer complaints professionally to enhance overall satisfaction with service.
- Coordinated comprehensive travel arrangements, including flights, hotels, and car rentals, for diverse clients, ensuring seamless travel experiences.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Managed remote operations during graveyard shift, maintaining smooth workflow and supporting team effectiveness.
- Booked travel using points from Bank of America credit card
Appointment Setter
International Cruise and Excursions
Scottsdale
04.2017 - 04.2018
- Coordinated appointment scheduling with customers to maximize availability.
- Rescheduled no shows and cancellations to ensure optimal appointment attendance.
Appointment Setter Supervisor
Perfekt Marketing
Tempe
03.2007 - 03.2017
- Supervised team of 30+, ensuring efficient operations and staff performance.
- Coordinated appointment setting, confirmations, and follow-ups for timeshare sales pitches, optimizing scheduling process.
- Resolved difficult customer situations with a positive attitude, fostering customer satisfaction.
- Opened and closed a telemarketing call center.
Education
High School Diploma -
Sunnyslope HS
Phoenix05.1989
Skills
- Schedule coordination
- Meeting scheduling
- Email management
- Remote work capabilities
- Account multitasking
- Effective multitasking
- Follow-up
- Meeting deadlines
- Data entry proficiency
- Teamwork and collaboration
- Guest relations
- Problem-solving
- Online research
- Financial tracking
- Accounts Payable
- Accounts Receivable
- Payroll
- Point-of-sale system
- Recordkeeping
- Marketing strategy
- Strong work ethic
- Accounts Receivable
- Payroll
Certification
Certificate of Completion - Europe Experience Series
Accomplishments
Top Performer Elite 12 months in a row - International Cruise and Excursions
Timeline
Appointment Scheduler
ONE
07.2025 - Current
Bartender/Server
Stanford Inn Cafe Bar
12.2023 - 12.2025
Independent Travel Agent
Marrujos Vacations
10.2022 - 07.2025
Travel Agent Supervisor
Bank of America Travel
11.2019 - 03.2020
Retail Store Owner
Marrujos Collectibles llc
03.2019 - Current
account manager travel memberships
Arrivia
04.2017 - 12.2022
Appointment Setter
International Cruise and Excursions
04.2017 - 04.2018
Appointment Setter Supervisor
Perfekt Marketing
03.2007 - 03.2017
High School Diploma -
Sunnyslope HS