Melissa Martinez
Tolleson
Summary
As a Senior Shift Leader at Crumbl Cookies, I lead my teams performance, enhancing employee skills and customer satisfaction through effective training and resolution of complaints. My expertise in team management and sales significantly contributed to maintaining high standards of service and inventory management, showcasing my reliability and positive attitude.
Overview
3
3
years of professional experience
Work History
Senior Shift Leader
Crumbl Cookies
Avondale, AZ
06.2022 - Current
- Gave constructive feedback to my team and often give praise where its earned.
- Enforce company policies and regulations with employees.
- Responsible for training new employees and delegating daily tasks and responsibilities to my bakers and shift leads.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and kept in communication with manager to keep the store well stocked with necessary supplies and to prevent waste.
- Supervised cookie quality and the boxing up of cookies to corporate standards.
Education
High School Diploma -
La Hoya Community High School
Avondale, AZ05-2022
Skills
- Team management
- Positive attitude
- Team motivation
- Assigning work
- Sales and upselling
- Teamwork
- Reliability
Languages
Spanish
Full Professional
Timeline
Senior Shift Leader
Crumbl Cookies
06.2022 - Current
High School Diploma -
La Hoya Community High School
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