Melissa McCane
Scottsdale
Summary
A long and successful career of customer service in many forms. I have always been in careers having to make decisions respectfully with wit and concern for others making sure I was working to the best of my ability along with being a positive support to my colleagues; Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. I have been humbly awarded the JSX 5 Star Customer Appreciation Award monthly for the last 22 months. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certified Medical Assistant
2
2
California Department of Real Estate License
3
3
Certified Midwife
4
4
USA Department of Transportation-FAA
Work History
Flight Attendant
Jet Suite Inc. DBA JSX
08.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance. I fly on Embraer 135's and 145's. I am the only FA serving up to 30 customers during a trip of 4 legs. JSX is a Public Charter Air Carrier. I have done many private charter trips with sports teams such as the PHX Suns, PHX Mercury and many of the Pro Golfers for the Waste MGNT Open Golf Tournament.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Certified Nurse Midwife
Self-employeed
Scottsdale, AZ
09.2018 - 09.2024
- Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
- Advocated for women''s right to bodily autonomy in healthcare decisions surrounding pregnancy, birth control methods.
- Cultivated strong relationships with patients through empathetic listening, open communication, and shared decision-making processes during their healthcare journey.
- Reduced complications during labor and delivery by closely monitoring maternal and fetal health throughout pregnancy.
- Improved birth outcomes by developing individualized birth plans that incorporated patient preferences and medical needs.
- Collaborated with interdisciplinary healthcare teams to deliver high-quality care for low-risk pregnancies.
Event Coordinator
Streamline Circuits
01.2002 - 12.2010
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Selected and ordered décor and event materials.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Led vendor negotiations to obtain cost-effective services and products.
Education
Certified Assistant Midwife Degree - Traditional Midwifery
College of Traditional Midwifery
Summertown, Tennessee09.2019
California Real Estate License - Residential And Commercial Real Estate
Century 21 School of Real Estate
San Jose, CA08.1989
Associate of Arts - Liberal Arts And General Studies
Foothill College
Los Altos, CA05.1976
Certified Medical Assistant - Front And Back Office Medical Assistant
Bryaman School
San Francisco06.1982
Skills
I am lucky to have a sense of humor and the skill of making the colleagues I work with feel at ease and trust their knowing I have
their best interest at heart I am extremely detail oriented,
and thorough with all my tasks at hand but never have
a problem asking for help, assistance or advice to further
everyone's success
a problem asking for help, assistance or advice to further
everyone's success
Certification
- [Area of certification] Training - [Timeframe] 8-22-22 to 9-2-22
- JSX Inflight Training, Dallas Texas
- DOT * Federal Aviation Admistration Flight Attendant
Certification number 4696482
Timeline
Flight Attendant
Jet Suite Inc. DBA JSX
08.2022 - Current
Certified Nurse Midwife
Self-employeed
09.2018 - 09.2024
Event Coordinator
Streamline Circuits
01.2002 - 12.2010
Certified Assistant Midwife Degree - Traditional Midwifery
College of Traditional Midwifery
California Real Estate License - Residential And Commercial Real Estate
Century 21 School of Real Estate
Associate of Arts - Liberal Arts And General Studies
Foothill College
Certified Medical Assistant - Front And Back Office Medical Assistant
Bryaman School
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