Melissa Mireles
Tucson,Arizona
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
21
21
years of professional experience
Work History
Office Manager
Signature Heating Cooling & Plumbing
Tucson, AZ
05.2020 - Current
- Managed general office administration, including Answering multiple phone lines
- Completed bi-weekly payroll for 30 employees.
- Managed daily operations to ensure efficient workflow across office departments.
- Oversaw inventory management, ensuring optimal stock levels for parts and supplies.
- Coordinated communication between technicians and clients to streamline project updates and service requests.
- Mentored junior staff members, fostering a collaborative environment focused on professional growth and accountability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Server
Silver Saddle Steakhouse
Tucson, AZ
09.2015 - 03.2020
- Greeted guests and ensured customer satisfaction
- Strong team building skills
- Strong knowledge of menus and wine
- Ability to handle disgruntled customers
- Well mannered and professional in fast-paced environment
Office Administrative Assistant Manager
Goshen Community Services District
Goshen, CA
07.2005 - 01.2014
- Handled all Accounts payable and receivable
- Processed daily & monthly reports
- Developed and maintained filing systems for documentation, improving information retrieval processes.
- Assisted in preparation of reports and presentations, fostering clear communication of project updates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
B.A - Criminal Justice
University of Phoenix-Online Campus
Tucson, AZ07.2017
Skills
- Accounts Receivable
- Accounts Payable
- Multi-line Phone Systems
- Microsoft Office
- Payroll
- Data Entry
- Customer service
- Organizational Skills
- Account Management
- Office Management
- Clear oral/written communication
- Scheduling and calendar management
- Document management
Languages
Spanish - Fluent
Timeline
Office Manager
Signature Heating Cooling & Plumbing
05.2020 - Current
Server
Silver Saddle Steakhouse
09.2015 - 03.2020
Office Administrative Assistant Manager
Goshen Community Services District
07.2005 - 01.2014
B.A - Criminal Justice
University of Phoenix-Online Campus
Additional Information
Seeking to secure employment with a company who appreciates not only hard work and dedication but also supports their employees and encourages growth within their company.