Melissa Othon
Safford
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Store Manager
Claire's Boutique
Safford
08.2023 - 09.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service techniques.
- Oversaw inventory management and organized stock replenishment processes.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
General Manager
El Rincón restaurante mexicano
Sedona
11.2013 - 08.2023
- Oversaw daily restaurant operations for efficient service and customer satisfaction.
- Managed staff recruitment and training to maintain high service standards.
- Developed and implemented operational procedures for kitchen and dining areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
Education
Sedona Red Rock High School
Sedona, ArizonaSkills
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Staff training
- Staff recruitment
- Operational procedures
- Complaint resolution
- Team leadership
- Time management
- Scheduling expertise
- Strategic planning
- Staff management
- Policies and procedures
- Bank deposit procedures
- Reliable
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Manager
Claire's Boutique
08.2023 - 09.2025
General Manager
El Rincón restaurante mexicano
11.2013 - 08.2023
Sedona Red Rock High School